Is nsandi.com down - January, 2025?
National Savings is a government-backed savings provider that offers a range of savings products, including Premium Bonds, Savings Certificates and Direct Saver. It is run by the UK Treasury and provides savers with the security of knowing their money is backed by the government. National Savings products offer competitive interest rates and are a great way for people to save for the future.
URL Checked:
https://www.nsandi.com/
Last Down:
not recently
Response Time:
3.1 ms.
nsandi.com outages reported by users in the last 24 hours
No NS&I (National Savings) problems reported in the last 24 hours
This chart shows the number of NS&I (National Savings) outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent NS&I (National Savings) User Reports
Check out the latest user reports on NS&I (National Savings), detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Jan 20, 2025 - 14:40A visitor from Taunton, United Kingdom has reported a problem with App not working on iphone
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Jan 18, 2025 - 00:51
A visitor from Hackney, United Kingdom has reported a problem with App not working on iphone
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Jan 10, 2025 - 15:22
A visitor from Northwich, United Kingdom has reported a problem with App not working on iphone
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Jan 05, 2025 - 17:24
A visitor from Bridport, United Kingdom has reported a problem with App not working on iphone
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Nov 09, 2024 - 09:22
A visitor from Harringay, United Kingdom has reported a problem with Mobile Brokerage
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Oct 23, 2024 - 18:33
A visitor from Buckingham, United Kingdom has reported a problem with Mobile Brokerage
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Oct 23, 2024 - 18:33
A visitor from Buckingham, United Kingdom has reported a problem with Mobile Brokerage
Join NS&I (National Savings) Discussion
Suggestions? Issues? Outages?Please share your NS&I (National Savings) experience with other users around the globe.
Most common NS&I (National Savings) problems reported by users
Mobile Brokerage
Portfolio Management
App not working on iphone
NS&I (National Savings) Outage Locations
Location
Reports
Last Reported
Taunton, England, GB
808
1 days ago
Antrim, Northern Ireland, GB
12
4 months ago
Hengoed, Wales, GB
37
5 months ago
Inverurie, Scotland, GB
41
6 months ago
Vientiane, Viangchan, LA
1
1 years ago
Kathmandu, Bagmati, NP
1
1 years ago
Rotterdam, Zuid-Holland, NL
1
1 years ago
Vitre, Bretagne, FR
1
1 years ago
Saint Helier, Jersey, JE
2
1 years ago
, ,
3
ago
Are you experiencing issues with NS&I (National Savings) right now?
Is nsandi.com not working for you? If you are having issues with NS&I (National Savings), please use one of the options below to report a problem with the service
nsandi.com website response status history
Date and Time
Response Time
Status Code
Jan 21, 2025 - 20:46
3.1 ms.
200
Jan 21, 2025 - 07:27
1.12 ms.
200
Jan 20, 2025 - 22:20
0.79 ms.
200
Jan 20, 2025 - 14:39
3.26 ms.
200
Jan 20, 2025 - 14:38
2.57 ms.
200
Jan 20, 2025 - 07:30
0.85 ms.
200
Jan 19, 2025 - 15:34
1.5 ms.
200
This table shows the nsandi.com outage requests and response browser checks executed automatically by the sitedown.uk service. All data in the table is in the Europe/London time zone. If NS&I (National Savings) is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if nsandi.com is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Brian Sandford
Taunton, United Kingdom • 1 days agoFor the last 3 days I have been able to log onto the website but then get a message but then get a message to say there is a technical problem, please try again later.
Geraldine Gilmour
Northwich, United Kingdom • 11 days agoI am constantly logged out because I have ‘pressed back button on browser’.
Tried on 3 different devices and have the same issue.
Linda Neal
Bridport, United Kingdom • 16 days agoAble to log in but nothing happening after that so can't see my accounts or prizes etc.
Wirral, United Kingdom • 2 months ago
Can't log in on my phone OR on my laptop - just takes me back to the log in page every time
Hilary ONeill
Harrow, United Kingdom • 3 months agoLog in correct but won't send me the two factor authenication code. Unable to access my account. Tried several times. Very frustrating
Ealing, United Kingdom • 3 months ago
After I have logged in the website continually crashes saying my info has been cleared because I have used the back button which I certainly have not!
Colin
Ealing, United Kingdom • 3 months agoAfter I have logged in the website continually crashes saying my info has been cleared because I have used the back button which I certainly have not!
Wandsworth, United Kingdom • 3 months ago
Login page won't load
Southwark, United Kingdom • 4 months ago
One time pass code not arriving on phone or landline.
Lyn
Wandsworth, United Kingdom • 4 months agounable to login on website
Robert
Antrim, United Kingdom • 4 months agoI cannot buy PBs for my grandchild
Stretford, United Kingdom • 5 months ago
Why can’t I access my account? Really want to add more money.
Stretford, United Kingdom • 5 months ago
Why can’t I access my account? Really want to add more money.
Wade
Waterlooville, United Kingdom • 5 months agoCant log into account as not receiving OTP
Carol Hook
Havant, United Kingdom • 5 months agoits almost 1am and I've been trying to access my account for the last hour ....
all info submitted correct but I've not received a phone all with the 6 digit number to continue.
I've tried several times.
is your site done ?????
Lucy
Glasgow, United Kingdom • 5 months agoAble to log-in, however, when attempting to check account, system is logging me out stating that I have pressed the 'back button'. Have attempted numerous time - same issue each time.
Jane
Polstead, United Kingdom • 5 months agoCannot log in
Christine
Manchester, United Kingdom • 5 months agoApp not working days something went wrong
Luca
London, United Kingdom • 5 months agoI have been trying to access the app with no luck whatsoever.
Biggsy
London, United Kingdom • 6 months agoLogin page doesn't appear.
Mike
Edinburgh, United Kingdom • 6 months agoTried on 3 browsers login page wont load
DV
London, United Kingdom • 6 months agoLogin to NSandI just hangs. Rest of th site is responsive
H Roberts
Wimborne Minster, United Kingdom • 6 months agoNot receiving log in txt code
Robyn Logan
Oldham, United Kingdom • 6 months agowon't let me log in, device not found. Has been like this for days
Webb
Windsor, United Kingdom • 6 months agoBeen locked out of premium bonds for one week - have called and got nowhere as still blocked.
Brookie
Tadcaster, United Kingdom • 7 months agoCan’t log in, stuck in a continuous loop of logging in and it circles straight back to empty login page
BAB
London, United Kingdom • 7 months agoUnable to login, honestly I am just fad up.
Bill
Gerrards Cross, United Kingdom • 7 months agoUnable to login
Cardiff, United Kingdom • 7 months ago
Unable to log in
Dave Brookfield
Wigan, United Kingdom • 7 months agoContinually getting the following message when trying to log in {"error":"NO_DEVICE_FOUND","errorDescription":"NO_DEVICE_FOUND"}
Ipswich, United Kingdom • 7 months ago
Do not receive the one time passcode text
Rawnsley
Harrogate, United Kingdom • 7 months agoTried several times to login unsuccessfully. Changed password succ but still can't log in
Glasgow, United Kingdom • 8 months ago
Gives error even though not using any buttons.
For security reasons, we had to end your session because you used the back button in your browser. Please try again and only use the buttons, links and menus on our secure website.
Gordon
Batley, United Kingdom • 8 months agoJust can't get in at all. Yet again with NS &I
Janet Beardwood
Hebden Bridge, United Kingdom • 8 months agoPremium bond prize checker says something has gone wrong
Sam
Southwark, United Kingdom • 8 months agoGetting logged out as soon as log in
Jean Brown
Bristol, United Kingdom • 8 months agoStill showing result for April when entered my number
George Smith
Glasgow, United Kingdom • 9 months agoIt seems to accept my login, but then it goes back to the login template again. No warnings or any help available.
Auger
Ely, United Kingdom • 9 months agoUnable to log in with iPad or iPhone
London, United Kingdom • 9 months ago
broken
Error when calling the routine: ZYRAV1
Northampton, United Kingdom • 9 months ago
Can't login asking to ring to verify who I am then cuts me of.
Andrew Thurston
Rugby, United Kingdom • 9 months agoConfirmation code not working on mobile security
Hayes
Maidenhead, United Kingdom • 9 months agoDifficulties logging in. Can not view my documents as keep getting error code. Online site running extremely slowly
Mike
Barnet, United Kingdom • 9 months agoWas able to logon but was unable to download documents. Its been going on all week.
John Weedon
Milton Keynes, United Kingdom • 9 months agoI have tried repeatedly over the last week and its impossible to log in to site
ALLAN BELL
London, United Kingdom • 9 months agocannot access my account
Southampton, United Kingdom • 9 months ago
cant login to my premium bonds
Allan
Bangkok, Thailand • 9 months agoNot working to log in
Martin
Bristol, United Kingdom • 9 months agoUnable to login to NSANDI website
Mr Pickering
Doncaster, United Kingdom • 9 months agoNot able to login now for 48 hours
Elan Homer
Redditch, United Kingdom • 9 months agoCan't log in.
Avinash Waghray
Warsaw, Poland • 9 months agoCan’t use second level authentication
Keith
Hastings, United Kingdom • 9 months agoWhen will your Premium Bond site be working again?
It's not working in the Hastings area!
LCW
Bexleyheath, United Kingdom • 9 months agoUnable to login. Then says:
Account already exists
User with email (gives my ns&i number) @worldline.com already exists. How do you want to continue?
Review profile Add to existing account
Rosemary Ling
Haddington, United Kingdom • 9 months agoI have been unable to sign into NS&I on any of the computers in our house for the last 3 days. What is going wrong. I have been able to sign in in the past.
Mountain Ash, United Kingdom • 9 months ago
Can't login and keeps on going back to login page
Miriam
Bristol, United Kingdom • 9 months agoIt asks for phone confirmation. I put in code which is accepted but then takes me to another log in box saying log in timed out. This has happened several times. Can't get on.
Simon
Bedford, United Kingdom • 9 months agoUnable to login in. Keeps saying Im timed out.Tried 5 times.
Lynda Goodwin
Cardiff, United Kingdom • 9 months agoCan't access my NS&I account just going round in circles.
Adrian
Maidenhead, United Kingdom • 9 months agoLogging in on pc only takes me to a very basic further login pair of boxes. Same result on diff pc on diff day.
Ringwood, United Kingdom • 9 months ago
Can’t login, get strange page up saying timed out and asking for username and password in a tiny space.
Grumpy
Croydon, United Kingdom • 9 months agoDown all day
Derby, United Kingdom • 9 months ago
Couldn't log in yesterday or today - same message as others.
Alan James Paris
Waltham Cross, United Kingdom • 9 months agoBeen unable to log in for two days
Penfold
Manchester, United Kingdom • 9 months agoError message:
NsiIdp
Sign in to your account
Your login attempt timed out. Login will start from the beginning.
Username or email
Password
Or sign in with
oidc
Just complete nonsense...
Alex
Wandsworth, United Kingdom • 9 months agoCan’t long in
Hal
Eastleigh, United Kingdom • 9 months agoKeeps saying login timed out
Oh
Southwark, United Kingdom • 9 months agoCan't log in
M
Glasgow, United Kingdom • 9 months agoTwo factor authentication returns you to login screen
Greenwich, United Kingdom • 9 months ago
The app is not w
K
City of Westminster, United Kingdom • 9 months agoLogin page doesn't load
Joe
Tbilisi, Georgia • 9 months agoWebsite crashes when logging in
Axminster, United Kingdom • 9 months ago
Site is telling me my login details are incorrect.
Jen
Lambeth, United Kingdom • 9 months agoDelay in sending one time passcodes
Plymouth, United Kingdom • 9 months ago
Taking too long for the text code over 20 mins
C Feather
Hayes, United Kingdom • 9 months agoNo OTP being sent.
Entwistle
Middlewich, United Kingdom • 9 months agoNo OTP being sent to phone
Jayne Coles
Bristol, United Kingdom • 9 months agoNot receiving a text message with code
Greenwich, United Kingdom • 9 months ago
Not receiving the texted one time password
Michael
Crowborough, United Kingdom • 10 months agoTRYING TO RESET PASSWORD FAILS TO SEND CODE TO PHONE
S. Wherrett
Rochdale, United Kingdom • 10 months agoI keep getting the following message when trying to log in: {"error":"NO_DEVICE_FOUND","errorDescription":"NO_DEVICE_FOUND"}
Rosaline Banfield
Chatham, United Kingdom • 10 months agoThe reveal button does not work, although it has been working previously
Jason
sa Pobla, Spain • 10 months agoI cannot log in on app.
It says there is a problem.
Try again .
Been like this for 3 days.
Valerie Thomas
Sutton, United Kingdom • 10 months agoTrying to login. Fill in login details, screen switches to 2nd authentication and then straight back to login details. Tried several times.
Nina Carini
Gosport, United Kingdom • 10 months agoWebsite keeps clearing my information stating i hit to back button which i didn't
Southwark, United Kingdom • 10 months ago
When checking March possible win it pops up as a February win
Sue
Wiveliscombe, United Kingdom • 10 months agoI've changed my pin, logs me in the says there is a problem.
Victor Golder
Thame, United Kingdom • 10 months agowhy is my phone app not working
Chris Kettle
Praia, Cabo Verde • 10 months agoHi. I'm in Cape verde and my prize checker still says one day to go but its the 1st of march
Sarah Ratty Pipkin
Mold, United Kingdom • 10 months agoWhen I try to use any feature on the app (Android phone), apart from my details, the screen says, 'Something's gone wrong'.
BZ
Wandsworth, United Kingdom • 11 months agoCannot login at sign in page: "The connection has timed out"
Sarah C
Wandsworth, United Kingdom • 11 months agoUnable to register for Premium Bonds account on any browser
Michael
Islington, United Kingdom • 11 months agounable to access pages for purchasing premium bonds - server not responding
Southwark, United Kingdom • 11 months ago
App issues. Login but says 'something is broken'
Sandra Rawdind
Harrogate, United Kingdom • 11 months agoCan't access bond winners page. message repeatedly says "Something gone wrong, "
Rowan
Edmonton, United Kingdom • 11 months agoCan’t open app
Nick lewis
Gloucester, United Kingdom • 11 months agoJust says something's gone wrong
Lucan
Hounslow, United Kingdom • 11 months agoUseless company...Grrrrrrrrrrrrrrr
Louise Williams
Telford, United Kingdom • 11 months agoI can't access the app on my android phone, whereby I usually access without any issues
Barbara Wightwick
Wandsworth, United Kingdom • 11 months agoI am unable to login to my account
Michelle Hawthorne
Wigan, United Kingdom • 11 months agoApp not working.
Cambridge, United Kingdom • 11 months ago
Not working
Steve
Royal Leamington Spa, United Kingdom • 11 months agoError showing on premium bond prize app
Helen
Bristol, United Kingdom • 11 months agoCant login to check results
KAREN Leys
Chelmsford, United Kingdom • 11 months agoNot been able to check the prize winnings app and seeing reports all over the Internet about the website too . What us going on ? When will this be corrected?
Susan Harvey
Soham, United Kingdom • 11 months agoIt says somethings wrong when trying to log in on app. I am putting in same password, nothing has changed. I had to log onto website to check results today.
N
Camden, United Kingdom • 11 months agoCan't access app. Says try again later!
Mr M A French
Thetford, United Kingdom • 11 months agoWhy cant I find premium bond results this morning
Ger
Perth, United Kingdom • 11 months agoPrize checker app not working
Lesley Judd
Shiremoor, United Kingdom • 11 months agokeeps saying I used the back button and logging me out when I didn't
Walthamstow, United Kingdom • 11 months ago
Prize checker app has something's gone wrong message
Tony
Southwark, United Kingdom • 11 months agoPrize checker app not working on the one day everyone wants to use it. - Something has gone wrong. No S*** sherlock!
Isabel
Leeds, United Kingdom • 11 months agoNot able to access the premium bond results. Site saying something has gone wrong try again later
Lynjo
Thame, United Kingdom • 11 months agoSite says "something's gone wrong'
Owen Jenkins
Port Talbot, United Kingdom • 11 months agoCan't connect on my phone
Josephine Smytj
Leigh-on-Sea, United Kingdom • 11 months agoCan't get anything. It keeps saying, sorry, try again.
David
Haywards Heath, United Kingdom • 11 months agoApp not working on the only day it's needed!
Chris
Rayleigh, United Kingdom • 11 months agoPremium bond checker reports a problem
John
Liverpool, United Kingdom • 11 months agoPrize checker keeps saying " something wrong". I have turned my phone off and on which has not helped.
Steve. Warrington
Warrington, United Kingdom • 11 months agoSays somethings gone wrong. Been trying since midnight
Porter
Clapham, United Kingdom • 11 months agoCant log in for results
Alan walton
Whitley Bay, United Kingdom • 11 months agoPrize checker app not working so can't check if I've won.
Wayne
Wolverhampton, United Kingdom • 11 months agoApp not working
Diane
Birmingham, United Kingdom • 11 months agoNo results
Lewis
Royal Tunbridge Wells, United Kingdom • 11 months agoHow long is it going to take to fix the issue on the NS&I app on my mobile phone
Slough, United Kingdom • 11 months ago
Can’t access mobile prize checker. Won’t reveal results!
Hohn
Beaconsfield, United Kingdom • 11 months agoPrize checker not available
Sue Coutts
Grays, United Kingdom • 11 months agoHubby checked his fine mine says something went wrong.
REBEKAH JANE SLOANEMATHER
Chippenham, United Kingdom • 11 months agoStill unable to access app, message reads 'something has gone wrong'
Doc
Eastbourne, United Kingdom • 11 months agoCan't Log in to Premium Bond Checker . Message says something went wrong, try again.
Dennis Pyke
Bridgnorth, United Kingdom • 11 months agoResults not available yet! When will they?
Pauline Bell
Ballymena, United Kingdom • 11 months agoFinger print not working, new set up unsuccessful despite getting confirmation code. Annoying, to say the least!
CM
Ruskington, United Kingdom • 11 months agoSays results not available yet!
Roy
Spalding, United Kingdom • 11 months agoApp
Not responding
Also not marble to log in online!
Last hour
Manchester, United Kingdom • 11 months ago
Cannot get onto the prize draws, this really needs to be dealt with it's getting worse. Looking at other places to put my savings.
London, United Kingdom • 11 months ago
Something's gone wrong error message
Newport, United Kingdom • 11 months ago
App not working
Rash
Milton Keynes, United Kingdom • 11 months agoApp down, website says I've won February draw. Their phone automted checker says I haven't.
Chris Allday
London, United Kingdom • 11 months agoPrize checker has problems
HV
Abingdon, United Kingdom • 11 months agoApp not working
Hampton, United Kingdom • 11 months ago
Can’t get on app
Soph
Margate, United Kingdom • 11 months agoCan't check my Premium bonds on the app. Still down and it's 12.26
Linda Powell
Eastbourne, United Kingdom • 11 months agoPremium bond prize checker not working
Mark Whitby
Plymouth, United Kingdom • 11 months agoPrize checker not working.
Doncaster, United Kingdom • 11 months ago
Can't log onto site
Sophia
Catterick, United Kingdom • 11 months agoCannot check if I have done a prize
Birmingham, United Kingdom • 11 months ago
Cannot login
London, United Kingdom • 11 months ago
“Something’s gone wrong”
Diane
Wandsworth, United Kingdom • 11 months agoLog in won’t load
R. Burr
Cardiff, United Kingdom • 11 months agoApp hasn’t worked on iPhone since around 2300 on Monday 29th
Hilda Thomas
Stoke-on-Trent, United Kingdom • 11 months agoNot able to access my account since October 2023.
I have phoned for help but to no avail. I want my money returned to me.
Andrew
Newcastle upon Tyne, United Kingdom • 11 months agoKeeps on saying I've pressed the back button and kicks me off the site. When in fact I haven't pressed the back button. It's really irritating. I get half way through doing what I want to do on the site and then I'm kicked out and have to start again. Unacceptable
Botley, United Kingdom • 11 months ago
Get logged off when I try to remove funds
Kemi
Lambeth, United Kingdom • 11 months agoCan't login in
sam
Hackney, United Kingdom • 1 years agonot recognizing my device
Mrs Burns
Halifax, United Kingdom • 1 years agoI followed all instructions changed browser to Google chrome and still cannot cannot access my account. So frustrating, there has to be a better way.
Taunton, United Kingdom • 1 years ago
For three days I have not been able to log in
R Vint
Hull, United Kingdom • 1 years agoI am trying to log in but the one time pascode is not being sent.
p
Wandsworth, United Kingdom • 1 years agotime out from "login" link = https://www.nsandi.com/Login
Rest of site appears OK
Susan Cripps
Clevedon, United Kingdom • 1 years agoI cannot log in I want to speak to a human being not a robot I want to know when the money form withdrawn will reach my account
R Sabine
Penge, United Kingdom • 1 years ago"error": "NO_DEVICE_FOUND",
"errorDescription": "NO_DEVICE_FOUND" when trying to access account
Kevin Stallibrass
Cambridge, United Kingdom • 1 years agoTwo factor authentication is not working.
Phone call is made to correct phone but the hash key is not recognised. This happens with multiple phones and browsers.
Has been happening for over 1 week
HB
Newport, United Kingdom • 1 years agoPremium bond app logs in but says Somethings Gone Wrong when January prize is checked
Ruth Swain
Hayes, United Kingdom • 1 years agoWhen I've completed login screen comes back to login or register.
4 times this has happened thus morning
Judith Reynolds
London, United Kingdom • 1 years agoWhen I press on 'accept all cookies' nothing happens.
L Whiteley
Sheffield, United Kingdom • 1 years agoHave tried 3 times my Login details are correct
Jane Armstrong
Colindale, United Kingdom • 1 years agoI'm going round and round trying to log in. Tried resetting password, all my info is correct, my browser is up to date, etc. as soon as I input my details it offer me the option to log in again. AARGGHH!!!
This has never happened to me before.
P
Aldershot, United Kingdom • 1 years agoApp not working
C
Southampton, United Kingdom • 1 years agoCant login
Anita gough
Cannock, United Kingdom • 1 years agoUnable to log in to nsandi app??
Jean Carlyle-Lyon
Kingsbridge, United Kingdom • 1 years agoNot able to log in on app or website.
Leeds, United Kingdom • 1 years ago
Cannot login and the phone number is not ringing, impossible to contact
S.Montgomery
Wimbledon, United Kingdom • 1 years agoI getting the following each time I try to log in to nsandi
{"error":"NO_DEVICE_FOUND","errorDescription":"NO_DEVICE_FOUND"}
Chippenham, United Kingdom • 1 years ago
Cannot prove it is secure error message
Mike linsley
Malton, United Kingdom • 1 years agoNsand I completely useless. Staff do not seem to care about customers problems even though I want to invest a large amount of money!
KENNETH HOPKINS
Manchester, United Kingdom • 1 years agoauthentication not working
Ann Bondar
Tolworth, United Kingdom • 1 years agoExtremely slow
City of Westminster, United Kingdom • 1 years ago
Entered log in and then stuck on do not refresh page.
Robert Bethel
Acton, United Kingdom • 1 years agocannot log in error 530 comes up
Cleethorpes, United Kingdom • 1 years ago
cannot login
Pat
Birmingham, United Kingdom • 1 years agoLogin just goes round and round
Doncaster, United Kingdom • 1 years ago
Able to enter all details and password - system opens and then freezes
Southwark, United Kingdom • 1 years ago
Down
C.T
East Dulwich, United Kingdom • 1 years agoDown for 24 hours. Keeps logging me out. Terrible time to be locked out of savings!
Dennis Frith
Newham, United Kingdom • 1 years agoWill not move on from accepting terms&conditions
Bob Cheeseman
Henfield, United Kingdom • 1 years agoVery frustrating. I have gained access to website for NS&I but app on iPhone is not functioning. Is there an ongoing problem?
Robert Cheeseman
Henfield, United Kingdom • 1 years agoI cannot log into app, although I can gain access via online website. Please advise?
Is there a problem with app?
Andy
Tamworth, United Kingdom • 1 years agoApp won't load
Hobo
Kingsbridge, United Kingdom • 1 years agoCan’t log in. Loops round and round with phone code login, then takes you back to first screen. Two factor authentication isn’t fit for purpose!!!
Judith Pearson
Malton, United Kingdom • 1 years agoNot working yesterday or today
Beryl Reading
Horsham, United Kingdom • 1 years agoI was not able to log in last night or this morning. I have tried a couple of times but getting nowhere. Info on line says system is up, but not for me, apparently.
Robert Reed
Fulwood, United Kingdom • 1 years agoCan't login to my account.
Using Linux Mint and Firefox (both latest versions) None mobile devices with static IP addresses.
Have no Windows, Mac or Ios devices (and don't want any)
What the hell do I do now ???.
Doug
Aberdeen, United Kingdom • 1 years agoUnable to login
London, United Kingdom • 1 years ago
Continues to load new codes for phone access.
Hull, United Kingdom • 1 years ago
Unable to access Nsandi.com web page just shows cookie banner and will not allow any further access
David Featherstone
Birmingham, United Kingdom • 1 years agoUnable to Login on website for the last few days. Oswestry area of Shropshire
A. marchant
Cheadle, United Kingdom • 1 years agoCannot log in, no page returned
patrick price
Sleaford, United Kingdom • 1 years agocant access my ns+i account why
Karen
Canterbury, United Kingdom • 1 years agocan't get rid of cookies message on screen
Mr R A Harling
Chichester, United Kingdom • 1 years agoWebsite not working at the moment
patrick price
Sleaford, United Kingdom • 1 years agounable to log in why patrickprice943@btinternet.com
Jane Mason
Cannock, United Kingdom • 1 years agoMy number and password are correct but NS and I site says they're not
Kelvin Lear
Preston, United Kingdom • 1 years agoaccept all cookies not working on login
Derby, United Kingdom • 1 years ago
unable to access website - says there is a technical problem
montgomery
Newtownabbey, United Kingdom • 1 years agoCant log into accoun
Audrey
Rotterdam, The Netherlands • 1 years agoCan't log in!
Alex
London, United Kingdom • 1 years agoWont login after password check
Tower Hamlets, United Kingdom • 1 years ago
Something gone wrong
Paul
Hertford, United Kingdom • 1 years agoMobile App just reports there is a problem ‘something’s gone wrong’ and please try again.
Putney, United Kingdom • 1 years ago
Attempting to open an account for over an hour. Multiple browsers and attempts. The website works the apply now button doesn't it just times out.
P Greaves
Chesterfield, United Kingdom • 1 years agoUnable to get onto nsandi.com website via Firefox and Microsoft Edge browsers. Cookies are enabled for this website on my PC, but I'm asked again to accept cookies. Clicking on 'Accept' on screen has no effect - it doesn't clear the cookies box to allow me onto the website
Keith Alexander
London, United Kingdom • 1 years agoNSandI Cant log in
This page isn't working at the momentsecure.nsandi.com didn’t send any data.
David Williams
Saint Leonards-on-Sea, United Kingdom • 1 years agoStuck on authenticating your device screen
Lesley
Coventry, United Kingdom • 1 years agoStill being logged out with same message as yesterday re back button
AndyM
Ely, United Kingdom • 1 years agoSite working, but no Login page returned. This is a fault at their end, not a user fault as they are implying.
Lesley
Coventry, United Kingdom • 1 years agoUnable to log in
Coventry, United Kingdom • 1 years ago
Can't access funds
Ian
Nottingham, United Kingdom • 1 years agoWeb site appears to open but I cannot log in
pb
Montreal, Canada • 1 years agoPhone authentication reports 'Phone number is mandatory. ' but it is clearly selected
john dowling
London, United Kingdom • 1 years agoNeither my wife nor I able to login into our NS&I accounts around 10pm 3/11//2023from Liverpool -
william
Wembley, United Kingdom • 1 years agoOnce logged in what ever I press it states I pressed the back button and logs me out
Mike
Manchester, United Kingdom • 1 years agoUnable to access Website
Barry Tabrah
Muswell Hill, United Kingdom • 1 years agoWhen trying to log into NS&I website, the browser is reporting a blank page is being returned.
Dunstable, United Kingdom • 1 years ago
Website not sending passcode
Manuel
Jerez de la Frontera, Spain • 1 years agoOnce logged in it just stays there, tried various browsers.
A Hellewell
Scarborough, United Kingdom • 1 years agoCannot login
Site not responding
Steve
Lincoln, United Kingdom • 1 years agoHave not been able to buy premium bonds for my granddaughter for several weeks now because nsi postcode finder doesn't know our address. Our postcode has been in action since 1930.
Margo
Broxbourne, United Kingdom • 1 years agoI am not receiving the passcode to my phone to allow me access to my account.
Kirsty twiner
Coventry, United Kingdom • 1 years agoCant log in
P.A.Boulton
Liverpool, United Kingdom • 1 years agoOn accessing the login screen, it will not allow me to type my account number (name and password are ok).
John
Cardiff, United Kingdom • 1 years agoCan't login
Thatcham, United Kingdom • 1 years ago
site wont load
Sunderland, United Kingdom • 1 years ago
The app constantly asks me to try again when signing in with Touch ID on my iPhone
KVB
Reading, United Kingdom • 1 years agoUsed to be able to login OK with 2 factor authentication but not today.
Every time I enter the passcode it takes me back to the login page and loops.
Using Chrome browser on Linux operating system.
Also tried Chrome on Android tablet, no joy.
Phoned in got Chatbot no help at all
Gh
Hackney, United Kingdom • 1 years agoKeeps sending me back to login page after otp!!!
Torquay, United Kingdom • 1 years ago
Logging in sends me back to login page
Mrs Corbett
Highgate, United Kingdom • 1 years agoTried on various appliances in our household and unable to log in. Why??
Andy Haddow
Bathgate, United Kingdom • 1 years agoKeeps taking me back to login screen after 2 factor authentication
Sue Harris
Tewkesbury, United Kingdom • 1 years agoJust goes back to login page all tge time. I tried several devices
Carole Millott
Plymouth, United Kingdom • 1 years agoUnable to Login. Tried 3 times without success
Sally
Surbiton, United Kingdom • 1 years agoI enter correct log in details
Screen says ‘authenticating your device’ then goes back to log in screen
.
Watford, United Kingdom • 1 years agoNot registering me pressing the # key
Bury St Edmunds, United Kingdom • 1 years ago
The phone number to authenticate wasnt my number.
Repeat sufferer
Hackney, United Kingdom • 1 years agoMacBook Pro OS 13.1
Login to existing NS&I account proving impossible. Tried at least 50 different settings of Safari, Opera and Chrome but after the one-time password code procedure the 'Securing your browser' page appears, then defaults to the login screen again. Absolutely hopeless.
Helen Miles
Northampton, United Kingdom • 1 years agoI enter my log in details. I am sent a confirmation code to my mobile phone. It confirms the code is accepted, but will only bring the previous screen up for me to keep entering a confirmation code. It does not move to the next stage to allow me to log in to my premium bonds.
Mrs B E Sheppard
Bury St Edmunds, United Kingdom • 1 years agoTrying to log in but it takes me back to log in page every time. Very frustrating
M
Penrith, United Kingdom • 1 years agoOngoing login problems during Sept/Oct after following all instructions from Advisers.
Get it sorted please
wayne
City of Westminster, United Kingdom • 1 years agoI have tried logging in with my details and it fails, I tried resetting the password by confirming my mobile number and it displays a message saying phone number is mandatory even though there is a phone number entered
BERNARD GEOFFREY WALKER
Leicester, United Kingdom • 1 years agowebsite will not open after i type in my one time code number
Gill getting worried now
Llangeler, United Kingdom • 1 years agoThe callback to verify my phone number keeps failing to arrive so I can't log in to access my account. The helpline people are very kind but they keep trying to send me a paper statement, their system says it has been ordered but it doesn't arrive then when they look again the orders have disappeared from their system. Their online help system only deals with a small range of questions that don't apply to this case and keeps trying to direct you back to those.
Martin Bruce
Andalusia, Spain • 1 years agoGet nothing- worm chasing it's tail then it's the check your system Firewall diagnostics, don't even get the homepage.
R Avons
Carmarthen, United Kingdom • 1 years agoKeeps returning to initial screen without logging in
Ballymena, United Kingdom • 1 years ago
Keeps saying Pin Locked even when I have changed password. Problem with both mobile app and website. 2 weeks now
PhilH
Stoke-on-Trent, United Kingdom • 1 years agons`7i website scrambling ns`7i number on login then displaying incorrect details??/!!!
Ancient
Hastings, United Kingdom • 1 years agoStill cannot get past cookie page. No hope of accessing website.
colin
London, United Kingdom • 1 years agosecure login not responding
Ancient
Hastings, United Kingdom • 1 years agoCan't get through cookie page to access website
Gaynor Swadling
High Wycombe, United Kingdom • 1 years agoI cannot access prize checker.
Graham W
Brisbane, Australia • 1 years agoUnable to login from mobile, laptop or desktop
M
Gloucester, United Kingdom • 1 years agoLogin down again
C J Billson
Banstead, United Kingdom • 1 years agoCant log in to www.nsandi.com/prize-checker
Hils
Milton Keynes, United Kingdom • 1 years agoNot receiving my OTP code in order to login
Katie
Redditch, United Kingdom • 1 years agoHad on-line 'chat' with an NS&I employee (Not AI agent) this morning, as haven't been able to save Cookie preferences and get into site since yesterday. Was told my Browser is out of date. Not so, and still can't get in over lunchtime. Not a Cookie problem on any other site either.
Douglas Roberts
Waterlooville, United Kingdom • 1 years agoCannot get past cookie page when trying to access ns&i site.Using google search engine in Safari on iPad.Been trying for several days?iaccept “all” but window merely reverts back to same page and will not allow me to go further
Bolton, United Kingdom • 1 years ago
I want to buy a bond… get to stage 4 authorization. Barclays. Won’t let me confirm.
Angela
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoMobile app down
SP
Nutts Corner, United Kingdom of Great Britain and Northern Ireland • 1 years agoCAN'T GET A ONE TIME PASSCODE BTY TEXT
Jonathan Partridge
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoHaven’t been able to login for 2 days now
Dave Axon
Malaga, Spain • 1 years agoI'm not receiving the passcode sent to my mobile.
Ruth
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 1 years agoTheir cookies banner is malfunctioning. As is their payments system
Mr PJ Blofelt
Bromley, United Kingdom of Great Britain and Northern Ireland • 1 years agoI simply wanted to open a new 1 year fixed bond the website doesn't accept the correct answers - is it because the government don't want my money they have sufficient. The website is total RUBBISH no wonder the country is going down the toilet!
Scarisbrick, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Won’t let me cash in - says used back button when haven’t so logs me out
TA
Strichen, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to register on line
David Watt
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t login on the phone app
S Hope
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agocannot get past cookie preference screen.
S Wright
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoApp login failed
Keith O’Callaghan
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years agoHave tried all morning to log in and all I get is ‘Sorry there must be a problem…please try again
Laurence Cahill
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot access using app on ios
Susan Fletcher
Wakefield, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to access the mobile banking app
BOBE
Runcorn, United Kingdom of Great Britain and Northern Ireland • 1 years agoNOT ABLE TO GET EMAIL RESPONSE TO LOGIN PROBLEM WITH NS&I FOR LAST 24 HOURS
S Willatt
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to log in ! App says something went wrong try again? Cache cleared , App deleted and restored still same message?
Alan Burton
Malvern, United Kingdom of Great Britain and Northern Ireland • 1 years agono otp is being received. cannot log on
SA
Boston, United Kingdom of Great Britain and Northern Ireland • 1 years agocannot clear cookie consent window
Martyn
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t access my account. Telephone systems not answering
Mike
Prestwick, United Kingdom of Great Britain and Northern Ireland • 1 years agokeeps stating I've used the back button, when I have not!
Mrs H
Salisbury, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to log in
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Login Issues
William Hinton
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't get past the cookies consent page
S Andrews
Liverpool, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to select guarantee income bond 6.0% to purchase.
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Login website not opening
Paul Ryan
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoGot to the end of my cashing in and the site froze!!!!
Mh
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 1 years agoSite link to login constantly timed out
Sherry Albury
Daresbury, United Kingdom of Great Britain and Northern Ireland • 1 years agoTried to zapply for Guaranteed Growth Bonds... unable to complete application. Very frustrating.
Barway, United Kingdom of Great Britain and Northern Ireland • 1 years ago
PIN code not working
So
Embsay, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't login on mobile
Peter Branson
Rugby, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to log in.
Morgan
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to log in to website.
Nick
Cheltenham, United Kingdom of Great Britain and Northern Ireland • 1 years agoThe app will not log in on my phone. Android Go. It used to work fine
Alan Purser
Ripon, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan not login
Bradford, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Not working last three days
Paul Thickett
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoWebsite just holding at the 2 factor authentication stage, it does this regularly
Patricia Moreton
Cambridge, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have tried to log in and it says information is incorrect. Spoke with agent who eventually registered a new login password. but it still doesnt work. 2 step verification doesnt recognise my mobile number? So frustrating. I can't access my account and now can't speak with anyone because too busy!!!!
T.Lipinski
Barrow in Furness, United Kingdom of Great Britain and Northern Ireland • 1 years agoI find it impossible to log into the nsandi website. It always comes up with Error 502 Bad Gateway.
Rosemary Evans
Colchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoI'm interested in the new guaranteed growth bonds but having problems trying to access your website using Google and Bing on my laptop. The site is continually blocked by your Cookies policy. I can access the site on my iphone using Safari but don't want to fill in online forms on my phone. Equally I'm having problems trying to log in and to get a new password. I've experienced no other problems accessing websites - only the NSandI one. It would be helpful if it was possible to speak to a person - your virtual assistant is of no use whatever.
Ms Graham
Liverpool, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cant get beyond the Cookies, I'm trying to view Guaranteed Growth Bonds.
Oliver
Menai Bridge, United Kingdom of Great Britain and Northern Ireland • 1 years agoWhy can't I get past the Cookies window on the NS&I online page?
Broughton in Furness, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can’t log in
John watson
Pegswood, United Kingdom of Great Britain and Northern Ireland • 1 years agoMy wife and I have Premium bond accounts but now have problems and are now unable to log in either using the NsI app. or your web site.
We use an I pad 16.6.1. 9th. Generation.
Using the app. With safari I get the message and an error has occurred. When using the web site ‘your browser is not compatible’ is the message.
We are elderly pensioners and not very computer literate…please can you help? 07581212920 or Jlwatson6116@gmail.com
Elaine Pratt
Cheltenham, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have tried to login it keeps clearing my information
Carolyn Anderson
Bluntisham, United Kingdom of Great Britain and Northern Ireland • 1 years agoReally need to access my money
Mr Kenneth Williams
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to connect
A Hellewell
Seamer, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t login no response
Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years ago
unable to access, does not respond to confirmation of cookie policy
Ena
Newport, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to get past cookie preferences
Alan Dodds
Huddersfield, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't login
G.bird
Hamilton, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cannot get into my account
Brackley, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Cannot access latest issue bond
Abbee
Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years agoHave tried many times to invest in a growth bond today - can't get past a particular part of the process. Waited for 45 mins to speak to a person who said they needed to report my problem to their IT dept. and then they cut me off. In a queue again now but not hopeful.
R Pond
Reading, United Kingdom of Great Britain and Northern Ireland • 1 years agoToo long to respond
Helen Thomson
Winchester, United Kingdom of Great Britain and Northern Ireland • 1 years agocan't get further than accepting cookies
Judith
Brighton, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot log into the NS&I app
judith
Conwy, United Kingdom of Great Britain and Northern Ireland • 1 years agoI'm applying for a one year bond, the site repeatedly states that I have hit the back button and for security reasons I need to start again.
I have not hit the back button, I cannot proceed.
the phone first response is a bot, not helpful and its a 30 minute wait to speak to a person.
I would like to invest
Angela Thomson
Stoke Saint Gregory, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t login
A.C.Wensing
Rotterdam, Netherlands • 1 years agoI just can't log in to my account, I have tried and tried!
Bob
Portaria, Greece • 1 years agoTrying to register many times on phone and laptop with different browsers and every time says I used the back button. I hadn't.
John Fisher
Middletown, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cannot complete a purchase of Growth Bonds. The web site keeps disconnecting me
Southampton, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Just hangs after entering password details etc
DL
Swansea, United Kingdom of Great Britain and Northern Ireland • 1 years agoNot able to receive a OTP passcode. Nothing arrives so can’t log on. Automated AI helpline utterly useless. Just refers to a generic help page that doesn’t help resolve the issue. Can’t see how I can get logged on!
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
stuck on cookie pop up
John Scott
Nottingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoi cannot get onto NS&i savings bond product. The screen for 'preferences' opens and I choose 'accept' and the page never opens. The details and how to apply are thus unobtainable. I thought it was the browser and tried Chrome...but its happening there too.
Jas Flood
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoJust can't get past cookie issues
Elizabeth Muncey
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoWont let me get past Cookie choice. Just keeps referring me back to Cookie Policy.
Jean Anderson, Yeovil
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoTrying to open a 1year bond. Cannot get past cookies. Just going around in circles!!!
Lyle Arnold
Eastleigh, United Kingdom of Great Britain and Northern Ireland • 1 years agoI can’t get past cookies. No matter if I choose accept all or preference it just keeps looping back
Stuart
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years agoServer down. Nothing is loading.
Dale
Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years agoWon't let me register for new account
Warrington, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Keeps logging me out for no reason
Marion
Swindon, United Kingdom of Great Britain and Northern Ireland • 1 years agoKeeps stalling when setting answers to security questions in new application.
R.
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years agocan't create login
Liz
Great Clacton, United Kingdom of Great Britain and Northern Ireland • 1 years agoconstantly wanting to authenticate device - spooling
Kathryn Collyer
Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years agoKeep getting an error message saying site can't be reached. Have run a diagnostic on my machine and it says all good here problem at the other end.
Bob
London, United Kingdom of Great Britain and Northern Ireland • 1 years agocant register, enter password, go to reconfirm password and page freezes up. Seems to be prevalent given other comments. Tried on Safari, Edge, Chrome, on Windows and Mac and still same problem!
Kingston, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Cannot register. Freezes on password selection page
Kingston, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can't register
Paul Hadgraft
Fleetwood, United Kingdom of Great Britain and Northern Ireland • 1 years agoCome on guys this is an important piece of software to lots of people. Can’t register password details…. Let’s get the issues sorted
Brighton, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Page becomes unresponsive every time i go to reset the PW.
S J Tucker
Taunton, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot change password , keeps freezing, will not accept old password.
Nicholas Syminton
Kemnay, United Kingdom of Great Britain and Northern Ireland • 1 years agocant login
Gail
Skelmorlie, United Kingdom of Great Britain and Northern Ireland • 1 years agoI am unable to log in.
Johnnie
Bristol, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot make any transaction. Logs me in as normal and shows the accounts page, but immediately I click on anything it says I have pressed the back button (which I have not) and logs me out. Tried four times.
R
Bristol, United Kingdom of Great Britain and Northern Ireland • 1 years agoRepeatedly saying authenticating device then retuning to the log on screen
Sheena
Vitre, France • 1 years agobeen trying to log in for 2 days, keeps going back to the log after trying to authenticate the device i normally use
Davies
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoOnce logged in, it keeps logging me back out. Says I’ve used the back button, but I haven’t. Same issue on iPad and PC.
Hounslow, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Not recognising # key
Mike Longmore
Walton le Dale, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot pass cookies page with either "manage" or "accept"
Russell Scorey
London, United Kingdom of Great Britain and Northern Ireland • 1 years agounable to reach log-in site at all for the last few days. Message via different browsers, from different devices, the same. 'This site cannot be reached'
Richard Sword
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 1 years agoapp doesn’t work - website won’t load
Michael O'Shea
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't log in..says experiencing technical problems.
Up to 3 days to send an email to explain.
Still waiting???
Ian Jenkins
Baddiley, United Kingdom of Great Britain and Northern Ireland • 1 years agoIts just an absolute mess
H Fisher
Durham, United Kingdom of Great Britain and Northern Ireland • 1 years agoLogin is in a loop and keeps asking for login details
Cliff Holliday
Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years agoOn login, the Cookies options box appears. If I select "Accept" nothing happens. I have to keep selecting "Reject" to progress. Then on every new page I get the cookies box up again.
I have tried to deleted the NS&I cookies, but this has no impact.
GILLIAN
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCAN'T GET FURTHER THAN 'COOKIE SETTINGS' PAGE
wendy
Runcorn, United Kingdom of Great Britain and Northern Ireland • 1 years agoI enter log in details as usual, press log in, says 'authenticating device' but then goes back to log in. seems to be on a loop
Simon Rothwell
Milton Keynes, United Kingdom of Great Britain and Northern Ireland • 1 years agoI note the following details at the bottom of my screen when trying log-on to NS&I
siteintercept.qualitrics.com
Phil
Keele, United Kingdom of Great Britain and Northern Ireland • 1 years agoNow 2 days and can not log in
Elizabeth Williams
Launceston, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have had an email to say that I have a win on the premium bonds but the prize checker is not working
Peter Martin
Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years agoWhen I reach NS&I.com it asks me to choose what to do about cookies but does not respond to any choices and will not let me proceed beyond that poing
Jen
Nottingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoWe enter log in details then the screen says Authenticating device, then goes back to the login screen with no errors shown.
Middlesbrough, United Kingdom of Great Britain and Northern Ireland • 1 years ago
keep pressing hash key as requested on phone, wont accept it.
David Wood
Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years agolog in, get one time code, phone rings - press hash key - nothing happens.
Other times, enter one time pass code and screen freezes. Nothing to do with browser as I've tried all 3. Not mobile versus land line as done both. This is not fit for purpose!
S Hayward
Knapton, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot get past cookie preference
John Martindale
London, United Kingdom of Great Britain and Northern Ireland • 1 years agounable to log in to my account - once details submitted the 'authenticating your device' message appears then the log in page reappears
John Hayton
Chepstow, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have been unable to log into my account this morning. I tried to log in as I normal do but it would not let me log in.
Vari Welford
Walton le Dale, United Kingdom of Great Britain and Northern Ireland • 1 years agologin not working.
Alan jones
Castle Eden, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot get past cookie page even if I agree or reject
Keri Evans
Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years agoI can't login to the website. Most frustrating as I've had an email telling me that I have won a prize but I can't login to find what it is!
ian mowat
Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years agocan not log on to my ns&i account
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
unable to login
Marilyn
Conwy, United Kingdom of Great Britain and Northern Ireland • 1 years agoOnce I have logged in and click on cash in bonds I am thrown out as it says I have used the back button which isn't true. Have cleared cookies etc, closed down and restarted and the same thing happens. Site is rubbish.
Jezz Richard Newman
London, United Kingdom of Great Britain and Northern Ireland • 1 years agowhen trying to log in I keep getting taken back to log in page after a message Authenticating your device ? I know log in details are correct
P.Holland
Swansea, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't get past the cookie screen
Mr C Hood
Cosham, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't log in using Firefox
Mr Smith
Preston, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't login to my accounts
Carter
North Shields, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to log in since 6am this morning
Warrington, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Ten minutes on authenticating screen still waiting
Paul
High Wycombe, United Kingdom of Great Britain and Northern Ireland • 1 years agoFor two days NS & I is dropping out due to too long to connect
Tillingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago
cannot log in
Aindow
Plymouth, United Kingdom of Great Britain and Northern Ireland • 1 years agocan't log in using my details I've used for years
Tim
Saffron Walden, United Kingdom of Great Britain and Northern Ireland • 1 years agoOnce again NS&I not sending OTP
Stuart Goodman
North Shields, United Kingdom of Great Britain and Northern Ireland • 1 years agoNS&I App (something went wrong)
Mr P Dowland
Horncastle, United Kingdom of Great Britain and Northern Ireland • 1 years agoNo words can described my frustration with trying to get into my premium bond account. I have spent literaly hours with the assistance of the customer services people but still not getting into my account. I then went to the log in the next day and got in emediatly, there appears to be no rime or reason for the problems they are having.
It would appear that there have been changes made to the login procedure that only work intermittently
Please sort it out, I am an old man who dosent want to spend the remainder of his life worrying about if I can log in to my savings.
Pontneddfechan, United Kingdom of Great Britain and Northern Ireland • 1 years ago
The website does not accdpt my postcode which i need to apply for a product
Chris McNamara
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agocan not login to account
BARROW
Reading, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't open my account to add funds
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Down?
Trent, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Won’t go past login screen, loops back round to reenter details
Simmons
Cambridge, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot login
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years ago
can't
Cottrell
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t login
Gerry E
Hempstead, United Kingdom of Great Britain and Northern Ireland • 1 years agowebsite - no response
By telephone - virtual assistant (recorded voice) refers to website.
Cannot log on to NS&I.
Cannot speak with a 'real' person.
Warrington, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can't login
Neil Elders
North Shields, United Kingdom of Great Britain and Northern Ireland • 1 years agokeep getting error 502 Bad Gateway on MacBook
Philip Hennessy
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have just logged in, BUT THEN my PC told me that I had tried to log in too many times and my account was suspended, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED and it is making m
Adrian Denton
Swindon, United Kingdom of Great Britain and Northern Ireland • 1 years agoYes, I cant log on to my account and after three telephone call to their help centre I have to wait for someone to call me - Very poor service
Shaw
, • 1 years agoI can never login in on a Sunday it's so annoying
Ian
Amsterdam, Netherlands • 1 years agoUnable to access NSandI savings web site. Site will not open
A. Mills
Whitburn, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan login but then whenever I press on any of the option buttons it kicks me out with the following message.
For security reasons, we had to end your session because you used the back button in your browser. Please try again and only use the buttons, links and menus on our secure website.
Lydford, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Won't let me withdraw my money
Bill Kidd
Grangemouth, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have correct info but when I log in I get a screen saying Aauthenticating your device and this is as far as I get!
Pearson
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoKeep getting can’t access device message
Swansea, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Keeps saying I am offline.
PB
Nuneaton, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to get in, even to add more money. I have been trying for two or three days without success.
John bowler
Hull, United Kingdom of Great Britain and Northern Ireland • 1 years agoNo code sent today or yesterday
J milsom
Runcorn, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t get on page
. Cookie pop up doesn’t work
David Smith
London, United Kingdom of Great Britain and Northern Ireland • 1 years agocan't get past the cookies page
Saint Albans, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can't get past Cookies page
Emily vallance
Walmer, United Kingdom of Great Britain and Northern Ireland • 1 years agoThe website isn't working. I try to click accept on cookies and no button works. I can't login to a site where the only thing stuck on my screen is the
"Do you accept cookies" and no matter how many times I try to click it both on my phone and laptop it doesn't work
June Dukes
Gillingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cannot get beyond the cookies page and therefore am not able to log in
Birchington-on-Sea, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Unable to enter web page. The 'accept cookies' is non responsive
harry crofts
Martham, United Kingdom of Great Britain and Northern Ireland • 1 years agocookie pop up wont go away
eugenie
Brussels, Belgium • 1 years agocookies page will not go away and allow me to login
Wetheral, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Unable to log in today to check on account. Received text re winning this month.
Michael Watson
Cambridge, United Kingdom of Great Britain and Northern Ireland • 1 years agoI can't log in. For the pasr few days I have been able to log in but every time I do I have to Accept Cookies every time I move to another screen. What is going on? No I cannot even log in.
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can't accept cookie pop-up to continue
Ausa
Brighton, United Kingdom of Great Britain and Northern Ireland • 1 years agoFirst, web sayd put in queue just to log in.
Then, when could log in, code took about two minutes to arrive.
Site seems not up to handling demand.
Gary Newton
North Shields, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cant access the website
GeorgeF
Wells, United Kingdom of Great Britain and Northern Ireland • 1 years agoThis is becoming a tedious recurrence
Winchester, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Site cannot be reached - Chrome or Edge
Brian
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoApp had been down all yesterday and today
Nicola
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoThe app doesn't work at all. Has been saying there is a problem for approx 2 days.
Johnson
Edithmead, United Kingdom of Great Britain and Northern Ireland • 1 years agoTried all day 3rd July to log in. I get 502 Bad gateway. Certificate verify failed unable to get local issuer certificate. The web page opens but above is what I get instead of log in page.
NSI customer
Chester, United Kingdom of Great Britain and Northern Ireland • 1 years agoApp not been working for over 24 hours
om
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoapp not connecting
Marchwiel, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Says Ipad safari incompatible
Jayne250@btinternet.com
Warrington, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cannot a cess the we site from my app
Ian Steer
Exeter, United Kingdom of Great Britain and Northern Ireland • 1 years agoI can't get into my app haven't been able to all weekend
Dempie
Belfast, United Kingdom of Great Britain and Northern Ireland • 1 years agoNot receiving one time code to mobile phone so can’t log in. Contacted NS&I, they told me CODES ARE SENT FROM FRANCE!!!!!!! Unbelievable!!
Mick
Seagoe, United Kingdom of Great Britain and Northern Ireland • 1 years agoWon't send me one time pass code
Colin MacLean
Glasgow, United Kingdom of Great Britain and Northern Ireland • 1 years agoOne Time Passcode not sent by NS&I. Affected two different accounts and two different phones. Text messaging working on both phones. Able to log into other accounts on laptop.
Eileen
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to log in with Chrome or Edge
Sue
Inverugie Mill, United Kingdom of Great Britain and Northern Ireland • 1 years agoWill not accept pin number, tried several attempts
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Cannot receive otp to login
Alan
Leicester, United Kingdom of Great Britain and Northern Ireland • 1 years agocan not log on to account stuck in a loop back to login
J Bienkowski
Hull, United Kingdom of Great Britain and Northern Ireland • 1 years agothis is the third time today and I still can not log on
Sunderland, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Cannot apply for account error message
Greg Hayes
Reading, United Kingdom of Great Britain and Northern Ireland • 1 years agoDoes not send OTP code
Lucyna Gil
Warrington, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to receive authentication code
Littleton, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Unable to login
Anthony Joned
Peterborough, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot sign into my account today . Each time i sign in it closes on me and thats after sending a sign in code.
Not just sending one sign in code sometimes two or three at same time