Is Premiere Inn down - January, 2025?

Heather

Reading, United Kingdom • 13 days ago

can't book a room - error message says 'something went wrong - try again later'

Lee

Bradford, United Kingdom • 22 days ago

Can’t book a room

Leigh Munden

London, United Kingdom • 1 months ago

Trying to book a hotel and it keeps saying access denied.

KEVIN

Little Elm, United States • 1 months ago

500 error on hotel search

Sara

Madone, Italy • 4 months ago

I've been trying to book a hotel in London through both the webpage, and App, since Friday ( Sept 6), but once I-m at the payment step, it gets stuck and doesn't proceed with the reservation

Anonymous

Cardiff, United Kingdom • 4 months ago

Trying to book the Paignton South Premier Inn but something went wrong when trying to make the reservation on my laptop this evening, so attempted to do it on my phone & it's failed again - keep getting the message: “Something went wrong, please try again later”

Jam

Inverness, United Kingdom • 5 months ago

Cannot complete payment for a room booking, will not take card details.
Have tried for 3 hours now.

Suzy

London, United Kingdom • 5 months ago

Cannot go through to payment page

Nicola

Hamilton, United Kingdom • 5 months ago

Won't let me book keeps bouncing back after trying to pay for room, tried a number of times over a 24hr period

Maidstone, United Kingdom • 5 months ago

phoned customer reservations line & they sorted it in a jiffy! :)

Maidstone, United Kingdom • 5 months ago

booking payment wont process. Put in payment details & just keeps bouncing back to previous page. Tried numerous times over 14 hours...???

Maidstone, United Kingdom • 5 months ago

booking payment wont process

Dumfries, United Kingdom • 6 months ago

Bookings not being accepted at the Carlisle Hotel

Amanda Hurst

Spring Hill, United States • 6 months ago

We have 2 booking pending, only need one, can't do anything to either confirm or cancel.

Claire

Fort William, United Kingdom • 6 months ago

Taking double the money and getting 1 room booked instead of 2 rooms.

Mark

Portsmouth, United Kingdom • 6 months ago

Duplicate charge and no booking

Anthony Nield

Leicester, United Kingdom • 7 months ago

constant message saying cant process and to try later

Timmy

Preston, United Kingdom • 7 months ago

Can't log in to account site freezes

Folkestone, United Kingdom • 7 months ago

Problem with reserving a room, doesn’t complete booking

Sarah

Aberdare, United Kingdom • 7 months ago

The site will not take payment I've been trying since yesterday using my phone and laptop and different payment methods.

debby

Kings Lynn, United Kingdom • 7 months ago

Wont let me sign in or manage my booking!

Southwark, United Kingdom • 7 months ago

Not working

Coventry, United Kingdom • 8 months ago

When trying to book I get an error message: 'something went wrong, please try again later' every time for the past few days.

Geoff

Derby, United Kingdom • 8 months ago

I AM TRYING TO PAY FOR A BOOKING AND ITS NOT RECOGNIZING THE BOOKING REFERENCE

Jaas

London, United Kingdom • 8 months ago

Site doest load

P Fowler

Cwmbran, United Kingdom • 8 months ago

Won’t let me sign in or reset password

Anthony

Manilva, Spain • 8 months ago

Cancellation option not responding

Harringay, United Kingdom • 8 months ago

Trying to amend booking no joy

JANE YOUNG

Sleaford, United Kingdom • 8 months ago

CANNOT ACCESS MY BOOKING ON MANAGE MY BOOKING

Caterina Zellioli

Milan, Italy • 8 months ago

I can't cancel my booking from App neither website

Rachel

Brierley Hill, United Kingdom • 8 months ago

It keeps saying website unavailable on amend/cancel page

BOAM

Derby, United Kingdom • 8 months ago

CANT ACCESS MY BOOKING

E Morland

Great Malvern, United Kingdom • 8 months ago

For 4 days I’ve tried to amend a booking on line, tried to call as well but have given up after 35 minutes on each occasion

Torquay, United Kingdom • 8 months ago

Cannot make amendment on app

Jennie

London, United Kingdom • 8 months ago

My booking has been cancelled for no reason

Bolton, United Kingdom • 9 months ago

Despite numerous attempts I unable to finalise my reservation

Mitzi21

Manchester, United Kingdom • 9 months ago

Trying to log in, getting network error message

Haverfordwest, United Kingdom • 9 months ago

Won't let me cancel booking

Chris

Barnsley, United Kingdom • 9 months ago

Won't let me log in just keeps saying there is an error

clary

Gravesend, United Kingdom • 9 months ago

Taken all the way through to payment being processed then times out, chucks out 'internal server error' message. Doesn't appear to take money or book room.

Dorking, United Kingdom • 9 months ago

Website not working

Dave

Whitchurch, United Kingdom • 9 months ago

Can acess site but can't login. Have reset password and tried from dfferent browsers/ devices. Login screen just hangs.

Priya Vara

Hackney, United Kingdom • 9 months ago

Lagging, not showing booking, keeps throwing up error messages

Anita Walters

Swansea, United Kingdom • 9 months ago

unable to make a booking

Fick

Bristol, United Kingdom • 9 months ago

Unable to amend booking

Michelle Potham

Plymouth, United Kingdom • 9 months ago

Well app and website not working correctly. Tried to book went all the way thru put details in. Got an email with reservation number on it but nothing showing on my bookings so bot sure if its gone thru

Robert

London, United Kingdom • 9 months ago

Website not letting you into booking section

Anthony dean

Accrington, United Kingdom • 9 months ago

Not letting me book advance

Me

Dumfries, United Kingdom • 9 months ago

Hi

Ms Di S Gruntled

Portsmouth, United Kingdom • 9 months ago

Cancellations of bookings not working
Also unable to search for bookings

Chorley, United Kingdom • 9 months ago

Cant book a room keeps saying error

Lincoln, United Kingdom • 9 months ago

Website is down

Becky

Batley, United Kingdom • 9 months ago

Just says loading. Been trying since ten am

Portsmouth, United Kingdom • 9 months ago

ITS DOWEN

Amy

Gloucester, United Kingdom • 9 months ago

Premier inn site down. Not able to make any bookings online or over the phone at any premier inn

Rex

Burgess Hill, United Kingdom • 9 months ago

Trying to make 2 reservations, takes ages to load and then boots me out saying there is a problem.

Puppy

London, United Kingdom • 9 months ago

Can't get hotel room options to load.

Julie

Newtown, United Kingdom • 9 months ago

Website won't load the booking page - have been trying all day!

peter.blackburn1@tiscali.co.uk

Leicester, United Kingdom • 9 months ago

Unable to book Liverpool Airport hotel

Maidenhead, United Kingdom • 9 months ago

Unable to book a room in June.

Brigg, United Kingdom • 9 months ago

Trying to book a hotel but website is. It responding

Pippa

Swindon, United Kingdom • 9 months ago

I can't book on the Premier Inn website

Bronda Parsons

Hereford, United Kingdom • 9 months ago

I'm in Herefordshire & can't make a reservation online today ...have been trying all day
My postcode is
HR4 8JP

Janet

Southwark, United Kingdom • 9 months ago

Trying to book website not responding

Anon

London, United Kingdom • 9 months ago

Unable to book hotel

MRS GLYNIS J SMITH

Droitwich, United Kingdom • 9 months ago

Have been trying to search Penrith to no avail. also along M6 corridor, other Premier Inns also not responding.

Sdfg

Hemel Hempstead, United Kingdom • 9 months ago

Can't pay

John

Telford, United Kingdom • 9 months ago

Cannot get on wesite

Anthony

Harringay, United Kingdom • 9 months ago

Website or app won’t load a hotel

Mike

London, United Kingdom • 9 months ago

App not wirking

Slough, United Kingdom • 9 months ago

The login freezes

Sim

Portsmouth, United Kingdom • 9 months ago

Hopeless, unable to book. Looking for other hotel options now

Croydon, United Kingdom • 9 months ago

Can’t login can’t book reservations

Kingston, Canada • 9 months ago

Cannot login to website (tried multiple browsers) or app (android)

Bob S

Tavistock, United Kingdom • 10 months ago

have been trying to book a room in Belfast, all 4 hotels allow you to get to the confirm booking page and then tells you to try later as a problem has occurred been like it for last 24 hours.

adrian

Hemel Hempstead, United Kingdom • 10 months ago

login greying out after trying to access account, reset password accepted, still not able to login.

Judith

Leicester, United Kingdom • 10 months ago

I tried to make a booking, but couldn't complete it. I tried to book an alternative, but the website wouldn't load. I have no idea if my booking has gone through.

Watton, United Kingdom • 10 months ago

Cannot view booking

John

Narberth, United Kingdom • 10 months ago

Unable to view site only patially open

Maidstone, United Kingdom • 10 months ago

unable to log in

Batley, United Kingdom • 10 months ago

Unable to log in

Middlesbrough, United Kingdom • 10 months ago

Can’t book!

Diane Foster

Nottingham, United Kingdom • 10 months ago

I'm unable to login to my account. Keeps saying there is a problem

Tim

Egremont, United Kingdom • 10 months ago

Booking very slow, then doesn’t show up in bookings when booked? Problem with website?

Paul Harris

Clyst St Mary, United Kingdom • 10 months ago

will not login

Swadlincote, United Kingdom • 10 months ago

Can’t finalise premier inn booking

Lisa

Huddersfield, United Kingdom • 10 months ago

The website will not allow me to go into the detail of my booking. On the App it states if you need to amend your booking it needs to be done on website but same issue on there. Poor as no chat facility either

AleWhale

Milton Keynes, United Kingdom • 10 months ago

can't checkout

Judy

Bristol, United Kingdom • 10 months ago

Keeps returning a something went wrong while trying to book rooms

Piyush Patel

Wellingborough, United Kingdom • 10 months ago

I'm not able login the account.
Error with try again message

H Rimmer

Warrington, United Kingdom • 10 months ago

Cannot search for any hotels

malc

Market Rasen, United Kingdom • 10 months ago

cannot make any bookings for premier inn Scunthorpe

Simon

Leicester, United Kingdom • 10 months ago

The login page just freezes after I put in my details. I cannot call anyone to see what is happening and why and I need to make a booking asap.

Anne Evans

Tipton, United Kingdom • 10 months ago

I made an amendment to my booking last night. When I checked in my bookings info my new booking wasnt showing. I rang Seaton Premier Inn and the assistant told me it was showing on her screen, but it still isn't on mine, so I have no proof of booking. She gave me the relevant booking number so I tried with that but still no joy. The lady did say they have a new system, so presumably that's the issue. If I can't find details I will have to ring back and insist they send me a confirmation email. I can't chance arriving to find it vanished from their system as well.

malc

Market Rasen, United Kingdom • 11 months ago

Cannot make bookings

J Stokes

Kettering, United Kingdom • 11 months ago

Payment not working and phone line just ringing

DAVID

Daventry, United Kingdom • 11 months ago

Premier Inns, Hull, cannot access information for bookings - dates, prices etc

Kathryn Halliday

Islington, United Kingdom • 11 months ago

Unable to log in to website to manage my booking . What is occurring? My email address is: hallidaykathryn@yahoo.co.uk

Diane Nicholls

Boston, United Kingdom • 11 months ago

Cannot log in to my account. Try changing my password which is accepted then when I try to log in again with new password I just keep getting an error message

RT

Bristol, United Kingdom • 11 months ago

App issue - won't take booking after putting in all details and paying for it. Says there was an issue but payment may have been taken

Ipswich, United Kingdom • 11 months ago

can not book hotel

mike

York, United Kingdom • 11 months ago

Cannot log in to my account. Process justs times out

Samantha

Bedford, United Kingdom • 11 months ago

Don't load any booking pages

Philip Bridger

Canterbury, United Kingdom • 11 months ago

1. I cannot login to my account
2. I have not received a confirmation of a booking made today.

ken bolton

Enfield, United Kingdom • 11 months ago

cannot log in, just hangs

Julie Gentry

Manchester, United Kingdom • 11 months ago

Hi... our company has an account with Premier Inn and have been booking hotels for months with no problem. All of a sudden around a week ago it would not recognise our email and password when trying to sign in. I tried to sign in saying that had forgotten password so that I could change it but we are not getting email from yourselves to change it. Can you please advise what to do to resolve this problem. I have had to book hotels with another company so Premier inn is losing business from us. Company name is SWGR Tel 0141 557 6133 if someone can please help ...Many thanks

SG

Manchester, United Kingdom • 11 months ago

Unable to make reservation at Newton Aycliffe

Mrs E Hill

London, United Kingdom • 11 months ago

Unable 2 book room haywards heath 4th Feb 1 night

Shiremoor, United Kingdom • 11 months ago

Won’t go through

Falmouth, United Kingdom • 11 months ago

Can’t log in or make a booking

Colwyn Bay, United Kingdom • 11 months ago

Can't log on

DAVID POTTER

Ascot, United Kingdom • 11 months ago

cant book a room in colwyn bay saying maintenance problem

bob

Rhymney, United Kingdom • 11 months ago

page wont load

Birmingham, United Kingdom • 11 months ago

Unable to access booked reservations - not loading

London, United Kingdom • 11 months ago

Booking site down

Milton Keynes, United Kingdom • 11 months ago

Can't log in to Premier Inn Business Booker

Ken

Blairgowrie, United Kingdom • 11 months ago

Enter login details, click Log In, Log In button greys out, nothing

Mike bennett

Attleborough, United Kingdom • 11 months ago

Login not working.

Ian Colley

Larkhill, United Kingdom • 11 months ago

Premier Inn Liverpool 1 - I can't make a reservation because the site keeps telling me that I've "timed out" ie.taken too long to complete the details. In fact I did it several times in 30 seconds! Impossible to book a room.

Abingdon, United Kingdom • 1 years ago

not working

Michelle BARRITT

Wellingborough, United Kingdom • 1 years ago

unable to log in even after changing the password

Raymond Moss

Wokingham, United Kingdom • 1 years ago

Unable to book the Premier inn Gatwick North,
Keeps telling me my credit and debit cards are not vallid..

Keith

Dorking, United Kingdom • 1 years ago

Can't book a room on several different dates.

OG

Fornebu, Norway • 1 years ago

Login don't work. Password resetting don't work.

Aislynn

Bradford, United Kingdom • 1 years ago

Can’t login doesn’t recognise any details

John

Cranwell, United Kingdom • 1 years ago

Reservations not working. Account login not working.

Jo Tweed

Coventry, United Kingdom • 1 years ago

Can’t log in to business or personal account.

Karl

Carlisle, United Kingdom • 1 years ago

Can’t login

Marilyn Shyne

Penrith, United Kingdom • 1 years ago

I have been trying to make a flex standard booking for county hall for 4 nights July 1-5 2024.
I completed the online form easily but after putting in card details, the site came up with message WHOOPS something not right!! There is absolutely no problem with my credit card
, so what an I doing wrong??? Becoming frustrated now. Early reply please

Ann Tasker

Norwich, United Kingdom • 1 years ago

Unable to login

Raymond Alexander

Consett, United Kingdom • 1 years ago

no reply given are ref. after booking but still after 1 hr no email or able to phone hotel

Leah Marshall

London, United Kingdom • 1 years ago

When trying to get to the payment screen it is showing "Something went wrong. Please check your payment details and try again."

Rich F

Chesterfield, United Kingdom • 1 years ago

Won't let me log in. Password reset and everything else. Just greys out when select log in and does nothing.

Paula dakin

Nottingham, United Kingdom • 1 years ago

Not able to access website or book a room at folkestone

Michelle

Kirkcaldy, United Kingdom • 1 years ago

Won't load search request, server error 500

April

Brighouse, United Kingdom • 1 years ago

down - server error 500

Claire

Oxford, United Kingdom • 1 years ago

I got through to payment it took it said booked then got failed payment and now can’t access site

Gateshead, United Kingdom • 1 years ago

The central hotel manchester website isn't working, you can't see rates or book room.

Sidcup, United Kingdom • 1 years ago

Can't book

Alanna

Birmingham, United Kingdom • 1 years ago

Keeps serving server error and won’t search hotels

Roger Diment

Havant, United Kingdom • 1 years ago

Cannot create an account or login on another account

Leeds, United Kingdom • 1 years ago

Can't book a room.

Sharmane

Tipton, United Kingdom • 1 years ago

Website is struggling to load

Andrew

Douglas, Isle of Man • 1 years ago

Won't display search results, comes up with Error 500

Darlington, United Kingdom • 1 years ago

Won't process log in

A. Dean

Preston, United Kingdom • 1 years ago

Put in my search then it takes me back to the home page every time!

Sutton Coldfield, United Kingdom • 1 years ago

Cannot find booking, details or login detail - says internal error 500

disgruntled

Merthyr Tydfil, United Kingdom • 1 years ago

Making a reservation, got sent a code for my credit card, entered code, and got taken back to reservation page. No reservation number.

Tried calling premier inn customer services - you'll get through, so that they can feed you adverts for the premier inn you cant book. Talk about provoking !

Phil

Hackney, United Kingdom • 1 years ago

I cannot complete my booking due to an error message on your app saying there is a problem - please sort this out

Crawley, United Kingdom • 1 years ago

Cant book

Sedgeberrow, United Kingdom • 1 years ago

Can’t book anything, apparently all UK hotels are booked for a two night stay next year (definitely within the next 12 months!)
Maybe due to the leap year?

Alec Vincent

Swindon, United Kingdom • 1 years ago

Page unavailable for all websites

Anita Hassall

Trowbridge, United Kingdom • 1 years ago

When I log in error message

Jocky

Croydon, United Kingdom • 1 years ago

System crashes at payment screen.... error messages shows...

Lesley

Plymouth, United Kingdom • 1 years ago

no email confirmation. Rang customer service told to ring hotel. Hotel said no booking showing and to rebook via internet. Website kept saying there's an error. App says there's an error. I give up

Swansea, United Kingdom • 1 years ago

I've requested a password change three or four times but nothing is coming through my email account.

Peter H

Pöcking, Germany • 1 years ago

Trying to book…stuck in Loading SRP. ??
Location Germany.

Woking, United Kingdom • 1 years ago

What a pain, something so simple becomes a task.
You can't pay over the phone with the staff so you have to do it online.
Get a grip and sort the backend out!!

Liverpool, United Kingdom • 1 years ago

Payment area just a spins and says please wait? Then nothing

Lee

Doncaster, United Kingdom • 1 years ago

Cannot make a booking, keeps going to Maintenance page

M Jones

Easton-in-Gordano, United Kingdom • 1 years ago

States under maintenance.

KM

Southwark, United Kingdom • 1 years ago

Unable to get into free WiFi. Sunday morning 3rd and this morning 4th December.

Emily

Ludwigshafen am Rhein, Germany • 1 years ago

Loading SRP...
No search results

Melbourne, Australia • 1 years ago

Loading SRP...

London, United Kingdom • 1 years ago

booking page wont load (two days)

Stefan

Haren, Germany • 1 years ago

"Loading SRP" on booking page

Lindsay

Perth, Australia • 1 years ago

Booking page want progress past "loading srp"

Chris Hodgson

Redcar, United Kingdom • 1 years ago

Says there is an issue and to try again. Have reset password but to no avail

Audrey Harris

Norwich, United Kingdom • 1 years ago

The site won’t let me login - been trying all day.

James Phillips

Luton, United Kingdom • 1 years ago

The App foes not recognise an existing booking ( AJKR431212), plus I am unable to set up an account?

Belfast, United Kingdom • 1 years ago

Can't complete booking

Connor

Paisley, United Kingdom • 1 years ago

Can't login into the app and requested for a new password change multiple times and didn't receive any email so I can change it.

Tiverton, United Kingdom • 1 years ago

Can't make a booking g

Tim

Bournemouth, United Kingdom • 1 years ago

Can’t login. Changed password about 10 times thinking that would clear the problem but it doesn’t

Jocular Jock

Newark on Trent, United Kingdom • 1 years ago

Tried 3 cards. OTP received and entered. Scrren seems to freeze

Paul F

Helston, United Kingdom • 1 years ago

Unable to book hub room. Attempted twice in 2 days both times got error message and credit card later refunded.

East Ham, United Kingdom • 1 years ago

Unable 2 reserve chiswick premier inn 4 Fri 24th

Elizabeth Northall

Carnforth, United Kingdom • 1 years ago

Won't allow you to book online

Clive

Basingstoke, United Kingdom • 1 years ago

Attempted to book on app 4 times today 10/11/23
Failed

Edinburgh, United Kingdom • 1 years ago

website crashed, wont open

Southampton, United Kingdom • 1 years ago

Website crashed and won't reopen

Chinaman

Wandsworth, United Kingdom • 1 years ago

Website not opening

N Brown

Preston, United Kingdom • 1 years ago

When all details are entered and I submit the info, I am met with SRP loading and nothing else. What is happening. Maybe I should just go to another hotel chain.

Marguerite

Craigavon, United Kingdom • 1 years ago

Unable to manage booking

Kevin O'Callaghan

Blackburn, United Kingdom • 1 years ago

I cannot log in to my account to. ake amendments

Ronald Dawson

London, United Kingdom • 1 years ago

Unable to log in to my account.

Margaret Hall

Washington, United States • 1 years ago

websit check-in/out reservation calendar not working properly. Wrong dates keep coming up.

Clare Smith

London, United Kingdom • 1 years ago

I have forgotten my password and requested many reset emails, but none arrive. Please help. (I cannot get through by phone. Line always busy and no indication how long I may have to hang on, waiting.)

Victor Robinson

Helston, United Kingdom • 1 years ago

i tried to make a reservation at Skegness, for 31 October but your system said repeatedly that their was a problem with my payment and try again etc,
I tried and failed, I have made alternative
arrangements. but now you have said you will charge me for a booking which was NOT successful. Please confirm no payment will be taken.

Tara cleary

Cambridge, United Kingdom • 1 years ago

Can not complete room booking and payment. E mail taracleary85@hotmail.com

K smith

Birmingham, United Kingdom • 1 years ago

Problem when trying tobpay

Graham Elliott

Pontvallain, France • 1 years ago

Continually says problem with accepting payments for booking a hotel/room.

C forbes

Liverpool, United Kingdom • 1 years ago

This is 3rd day of problems

Sheffield, United Kingdom • 1 years ago

cnt book

Sarah White

Manchester, United Kingdom • 1 years ago

Wont accept payment, states general error occurred.

St Austell, United Kingdom • 1 years ago

Error message when trying to look up rooms

Andy Fielder

Brigg, United Kingdom • 1 years ago

Just get theres been an error when trying to check availability been like it all day

Barry Davenport

Colwyn Bay, United Kingdom • 1 years ago

Could not search hotels today at 18.38 ,problem comes up and try again later

Colin

Somerton, United Kingdom • 1 years ago

Unable to get past initial info for booking room. Same problem over 36 hours and have tried using two different computers.

Reception.Bristol

Bristol, United Kingdom • 1 years ago

Unable to book or cancel rooms

Croydon, United Kingdom • 1 years ago

Says please try again later

William Barnes

Bristol, United Kingdom • 1 years ago

Have tried to book online since sunday and cannot get into your website - very annoying.

London, United Kingdom • 1 years ago

Can't get onto website

David

Croydon, United Kingdom • 1 years ago

No reservation form on homepage

Cardiff, United Kingdom • 1 years ago

unable to make booking

RH

Doncaster, United Kingdom • 1 years ago

Internal server error

Amanda Felgate

Barnstaple, United Kingdom • 1 years ago

Tried to log in several times yesterday, and even changed my password but still unable to log in. Tried again today, but still not working.

Birmingham, United Kingdom • 1 years ago

Unable to book a room either by website or app

KeithA

Pontypool, United Kingdom • 1 years ago

Trying to make payment for a Premier Inn online booking using Barclaycard, but keep getting an error message after requesting a six digit code from Barclaycard.

Mrs june brown

Barnsley, United Kingdom • 1 years ago

I don't know if my booking has been made.Tiny message saying
Booking made but cannot take payment.Rang the hotel direct
and was told they do not have my booking on their system.I am 83 years old. Help

Hugh Fawcett

Sellack, United Kingdom • 1 years ago

I can.t login on either the android web app or on my windows laptop. I've tried with and without VPN. The app returns an error "There was an error, please try again". On the laptop there is no error message but nothing happens.

Barry Wilkinson

Bath, United Kingdom • 1 years ago

Cannot take my booking

Rick B

Winsford, United Kingdom • 1 years ago

Wifi not working at Premier Inn (Isle of Man)

Geeze

Islington, United Kingdom • 1 years ago

500/Internal server error. Very slow response

Jonny

Plaistow, United Kingdom • 1 years ago

Doesn't allow log in

N

Scunthorpe, United Kingdom • 1 years ago

Won’t accept any details on app or web

Slough, United Kingdom • 1 years ago

logging into business booker

Fred

Stoke-on-Trent, United Kingdom • 1 years ago

cant get passed log in page, details just remain on screen nothing happens

North Finchley, United Kingdom • 1 years ago

Business account user. Login not working, tried re-setting password - still not working even with temporary password. We spend a fortune with Premier Inn but this is getting frustrating so will have to start looking elsewhere.

Ruth

Bethnal Green, United Kingdom • 1 years ago

Website unable to confirm reservation. Supposed to receive email within 30 mins. Nothing received in over 2 hours

Mark Duffield

Martlesham, United Kingdom • 1 years ago

Tried to book Premier Inn, Tiverton two days running and site could not confirm reservation, told to try again later. Tried numerous times using different search engines, same result

Henry

London, United Kingdom • 1 years ago

Website wont Let me book.

Henry

Denton, United Kingdom • 1 years ago

Website not working.

Glasgow, United Kingdom • 1 years ago

Can select room etc but can’t get to payment part

Liz Martin

Camden, United Kingdom • 1 years ago

can[t book check out beyond 6th December

Andrew Hollett

Sydney, Australia • 1 years ago

I keep getting "Time Out" when i try to make a reservation

Lisa Purdie

Livingston, United Kingdom • 1 years ago

Website only lets me get so far - trying to book London docklands but won’t let me pay and book?!!!

Rachael

Penrith, United Kingdom • 1 years ago

It keeps coming up at SRPloading
Can't book anything

Elaine MacIver

Hull, United Kingdom • 1 years ago

Trying to book Manchester Premier inn today, it kept saying payment card problems, but had not got to that stage of the booking yet

Sally

Stafford, United Kingdom • 1 years ago

Unable to pay for booking! Says….Unable to contact their payment provider ? 3C!

Toonami

Weston-super-Mare, United Kingdom • 1 years ago

unable to pay for a booking.

Bradley

Teddington, United Kingdom • 1 years ago

App and website will not let me book a room, keeps crashing when going to payment screen.

Lola

Manchester, United Kingdom • 1 years ago

Payment error for 3 hours plus

Kaz

Darlington, United Kingdom • 1 years ago

Site wont allow payment

Madeleine Inkin

London, United Kingdom • 1 years ago

Why wont you take my credit card - I’ve booked and everything has gone through then you say there is a problem

Jen

Blackpool, United Kingdom • 1 years ago

I’m trying to book a room and it isn’t letting me go to the card details page, keeps saying “error processing payment” when I haven’t done anything to pay

Walsall, United Kingdom • 1 years ago

Can’t pay on last section

sandy turner

London, United Kingdom • 1 years ago

Wont take any forms of payment

Shona Norfolk

Chertsey, United Kingdom • 1 years ago

Website is not allowing me to book

Doncaster, United Kingdom • 1 years ago

Unable to check out on new booking

lyndabeasy@gmail.com

Swindon, United Kingdom • 1 years ago

cant make payment

Richard John Hall

Uppingham, United Kingdom • 1 years ago

cant book a room

Henry

London, United Kingdom • 1 years ago

Wont Let me make a reservation.

S

Royal Leamington Spa, United Kingdom • 1 years ago

I can’t book using my laptop (won’t load the page to add card details) and I can’t load it at all from phone

Janet

London, United Kingdom • 1 years ago

Can’t book because online payment system not working

Ian

Plymouth, United Kingdom • 1 years ago

Payment page will not load

Michelle evans

Cardiff, United Kingdom • 1 years ago

Cannot check out online - have tried to book a room for the 5th time

Steve

Doncaster, United Kingdom • 1 years ago

Unable to check out when booking

Leyland, United Kingdom • 1 years ago

Trying for London and Preston unable to book either

R

Ashford, United Kingdom • 1 years ago

Can't pay for reservation

Dave

Nice, France • 1 years ago

Not possible to pay for booking. Page freezes when you try to confirm payment

Manchester, United Kingdom • 1 years ago

Won’t take my payment for reservation

Carole

Maidstone, United Kingdom • 1 years ago

Unable to make payment

Louise macleod

Peterhead, United Kingdom • 1 years ago

Unable to login to account for over a week!

Susan green

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Tried to book 4 times today. Couldn’t process payment.
Also tried to phone 4times

Shaun Hodson

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can’t search for any property or place, in the App and on the Website it keeps say Loading SRP.
I’ve reloaded app and still same

Mainsriddle, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Stuck on bookings

Denise Fitzpatrick

Blue Anchor, United Kingdom of Great Britain and Northern Ireland • 1 years ago

unable to book either Tewkesbury or Trentham, been trying all morning

G turner

Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Mobile app and. Website down

Jim

Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years ago

cannot load hotel locations

Gill

Geel, Belgium • 1 years ago

System is down

John T

Telford, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to find location and find hotels

Nat Cunningham

Saint Columb Minor, United Kingdom of Great Britain and Northern Ireland • 1 years ago

cant book

M Jones

Lincoln, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Will not load search locations

Newton Aycliffe, United Kingdom of Great Britain and Northern Ireland • 1 years ago

search for a site not working

Rob Powell-Jones

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can't access any hotel locations

Mike Howels

Poole, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Near to completion of booking and ready to pay, but window fails to open to enter card details. Sept 2023

Swindon, United Kingdom of Great Britain and Northern Ireland • 1 years ago

cannot enter payment details. does not forward on.

m woods

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

unable to log into account

Steff

Leicester, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Been down for a week

Yvonnewoods3@aol.com

Seacroft, United Kingdom of Great Britain and Northern Ireland • 1 years ago

I've been trying to make two bookings for three days, won't accept payment!!!
Tried several cards, just won't go through, rang Liverpool Lime Street Friday David said the system was down, it still is, please help this booking and s urgent now, we always use Premier!

L Cox

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to login to website and no confirmation emails being receeved

Eastleigh, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Down

Newbridge, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to process payment

Legbourne, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unabl to contact anyone?.??

Brian Chapman

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

unable to view history

York, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can not login keeps saying wrong password

Jackie Renn

Chelmsford, United Kingdom of Great Britain and Northern Ireland • 1 years ago

I have tried on Sunday and today and cannot make a booking using the Premier Inn Website. I have tried various locations but it seems to be a site wide problem

Me

Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years ago

App booking error

Katy Perry

Amsterdam, Netherlands • 1 years ago

Unable to login, manage bookings or reset password

Boris the Tory

Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Tried to book Thursday night for Norwich Nelson centre and again today Sunday. Tells me it can't process payment. No reason provided. Called hotel and was told I can't book via 'phone. And reservations is now closed. What a heap of crap Premier Inn is. Glad there is competition out there. You can forget my custom in the future. Good luck with surviving the economic crisis.

Nick

Santa Oliva, Spain • 1 years ago

Card payment details not there to fill in, just comes up card failed.

Christine Cooper

Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Premier inn booking system not available

Mark

Blyton, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Blank page obscures website during booking process

North Yorkshire, United Kingdom of Great Britain and Northern Ireland • 1 years ago

pop up not loading

Matt

Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Not taking payments, password reset not working

Cadders

Carluke, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Booking system down

Chelmsford, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Web reservations down

Rosalie

Plymouth, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Website isn't working. Trying to look at hotel prices and it won't move forward and keeps throwing me out

Leonie Kersey

Colchester, United Kingdom of Great Britain and Northern Ireland • 1 years ago

I can not log into any of my accounts, it says incorrect password, even though I know it’s correct. Tried to do a reset password and just get an error to say can’t to this action.

tk

Bynea, United Kingdom of Great Britain and Northern Ireland • 1 years ago

paying for rooms with diff cards saying error

Bartley, United Kingdom of Great Britain and Northern Ireland • 1 years ago

website wont take bookings says temp unavailable, its ether overloaded or under maint please try later

Alan Dawes

Cummersdale, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Morning - Unable to either login or obtain a Password reset option

Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Trying to book a room and it wont let me

Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Cannot complete booking try again later

terri

York, United Kingdom of Great Britain and Northern Ireland • 1 years ago

not letting you log in

Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Not accepting a booking

Xavier

Nottingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Not taking bookings

Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Cant login into the premier inn website, Enter button will not work.

arthur

Bartley, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can't update a booking online and can't get through to booking hotline

diane gibbons

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

i am having trouble booking online, keeps saying we can not accept your booking right now

Catherine

Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Trying to amend booking

Lesley Hughes-Jones

Meliden, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Trying to book for New Year’s Eve but every single Premier inn is sold out. Is this correct?

Janrt page

Pensilva, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Very frustrating

Sam

Great Yarmouth, United Kingdom of Great Britain and Northern Ireland • 1 years ago

booking search not working

Swindon, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can't complete booking

Mac Sever

Edinburgh, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can't login

Nickie Williams

Milton Keynes, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can't log in

_B

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to login despite it authenticating , & turning off adblock & tracker blockers, and other filtering.

Alan Dart

Saint Helier, Jersey • 1 years ago

Unable to log in

Toni riley

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

unable to log in , page not loading

Kevin

Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to log in to app or website

Tracy Scott

Kirklington, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Cant log in to account

Nicholas Moir

Forres, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to log into my account despite changing password in an attempt to log in ...

Mr Peter H Price

Swansea, United Kingdom of Great Britain and Northern Ireland • 1 years ago

tried to login to account but wont. Cannot view bookings and therefore don't want to try and book for another visit untill its sorted

Iain Sutherland

Boddam, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Inverness Scotland Can not log in to change booking

yvonne gettings

Rugby, United Kingdom of Great Britain and Northern Ireland • 1 years ago

cant log in changed password still not accepting it.

Gavin Griffiths

Nottingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

trying to log in both on app and website, have even changed password five times now and still can't login.

Ben lyons

Great Marton, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to log in

frixzz

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

can reset password but login box frozen

Carluke, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can’t log into app

Jean

Glasgow, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Cannot log in to make important bookings

DD

Reading, United Kingdom of Great Britain and Northern Ireland • 1 years ago

can't access account throough any platform

Anomious

Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Unable to get a booking confirmation

karen sheridan

Framlingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

hi there i am unable to log in to my account

Dawn Boulter

Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Frustrating, tried to make payment 3 times and tried to contact via telephone and the line just cuts you off due to high volume of calls.

Charles

Derby, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Search works, booking dates wirk but can't login to my account to boom a room.

Badja

Derby, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Tried multiple browsers & the app and can't log in or book in. Tried for weeks

Alicia Doyle

Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years ago

cant log in
cant find my reservation for airport hotel tomorrow night
can see I accessed the payment screen from my computer history

Audra Andrews

Reading, United Kingdom of Great Britain and Northern Ireland • 1 years ago

unable to login and re set password

Sue Hill

Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years ago

will not take payment and says try later

Ben Lang

Truro, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Have tried many times to book a room today 22 July 2023. Always comes back with "there's a problem, try later"

Capel Saint Mary, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Logon popup appears, gets filled in with username/password. Hit submit and...nothing happens. pop-up stays put.

Blurton Billy

Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Cannot check out

Carol Marr

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Can not get past the first page of selecting room type. Once "Book Now" is selected, screen "hangs" on meal choice screen and will not go any further

Keith

Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years ago

I go to "book now" and just get a blank screen. Tried on multiple devices and various data sources

Cherrie Haddlesey

Slough, United Kingdom of Great Britain and Northern Ireland • 1 years ago

cannot get the thing to load. Lots of rooms to book, will go somewhere else

Stephen Darby

Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

4 attempts to book on line with no success, called reservations, unable to answer as they have technical issues. Clled hotel we wnat to stay at, they cant help.

Ken minter

Milton Keynes, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Not working yesterday or today and phone not being answered they need to put a message on the phone as saying book on the website!

Sophie

London, United Kingdom of Great Britain and Northern Ireland • 1 years ago

Bad Request 400 Notification

Danny Brennan

Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago

My current bookings and booking history are not showing on my acount