Is Trainline down - January, 2025?

Trainline Outages and Status
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Trainline is an online travel platform that helps people to plan and book their train journeys. It provides customers with a simple, convenient way to find the best fares and book tickets for their trips. It also offers services such as real-time journey updates, mobile ticketing, and live train times.

Last check: Just Now |

URL Checked:

https://www.thetrainline.com/

Last Down:

not recently

Response Time:

2.05 ms.

Trainline outages reported by users in the last 24 hours

Possible Trainline outages reported in the last 24 hours!

This chart shows the number of Trainline outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.

Recent Trainline User Reports

Check out the latest user reports on Trainline, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.

  • GB Flag Icon
    Jan 21, 2025 - 10:41

    A visitor from Saltburn-by-the-Sea, United Kingdom has reported a problem with saying somethings wrong on ur end whne i go to pay

  • GB Flag Icon
    Jan 08, 2025 - 09:37

    A visitor from Newport Pagnell, United Kingdom has reported a problem with saying somethings wrong on ur end whne i go to pay

  • GB Flag Icon
    Dec 06, 2024 - 08:44

    A visitor from Nottingham, United Kingdom has reported a problem with Delays

  • GB Flag Icon
    Nov 26, 2024 - 10:41

    A visitor from London, United Kingdom has reported a problem with saying somethings wrong on ur end whne i go to pay

  • GB Flag Icon
    Nov 05, 2024 - 22:17

    A visitor from Manchester, United Kingdom has reported a problem with Delays

  • GB Flag Icon
    Oct 30, 2024 - 09:17

    A visitor from Westhoughton, United Kingdom has reported a problem with saying somethings wrong on ur end whne i go to pay

  • GB Flag Icon
    Oct 15, 2024 - 23:54

    A visitor from Neath, United Kingdom has reported a problem with saying somethings wrong on ur end whne i go to pay

Join Trainline Discussion

Suggestions? Issues? Outages?
Please share your Trainline experience with other users around the globe.

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Angie Winter

Saltburn-by-the-Sea, United Kingdom 18 hours ago

I am unable to view my tickets as its not letting me see my account etc

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London, United Kingdom 1 months ago

Won't let me in

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Manchester, United Kingdom 2 months ago

See AM comment

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AM

Manchester, United Kingdom 2 months ago

Your app doesn't seem to work. I've tried deleting and reloading and it says "contexterror"

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Manchester, United Kingdom 2 months ago

Your app doesn't seem to work. I've tried deleting and reloading and it says "contexterror"

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Manchester, United Kingdom 2 months ago

Your app doesn't seem to work. I've tried deleting and reloading and it says "contexterror"

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Dawn Williams

Westhoughton, United Kingdom 2 months ago

App has been saying “ oops there’s a problem, try again later” for two days

Logged out of account and tried to log in - error message appears

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Biggleswade, United Kingdom 3 months ago

Can’t buy ticket and no available trains?

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kristy beattie

Dewsbury, United Kingdom 5 months ago

trainline app is not working

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anon

Newbury, United Kingdom 5 months ago

website or app arent working

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anon

Newbury, United Kingdom 5 months ago

website or app arent working

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anon

Newbury, United Kingdom 5 months ago

website or app arent working

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Newbury, United Kingdom 5 months ago

website or app arent working

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Newbury, United Kingdom 5 months ago

website or app arent working

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S

Newbury, United Kingdom 5 months ago

says something is gone wrong on their end

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Melissa

Street, United Kingdom 5 months ago

Something happens when I try to pay

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Janet Gannon

Aix-en-Provence, France 5 months ago

Impossible to get tickets. Site says Thank you for your patience etc and NOTHING! VERY frustrating

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Sutton, United Kingdom 5 months ago

payments being refused through every method

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Moonira

Brighton, United Kingdom 5 months ago

Won't let me enter the payment, after I've selected my dates and times of travel

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neil barson

City of Westminster, United Kingdom 5 months ago

both the app and the website are not working

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Bedford, United Kingdom 6 months ago

Have tried to use as guest and also loged in over several days on several machines but site crashes when you try to go to purchase tickets

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Shrewsbury, United Kingdom 6 months ago

Not letting me into account. Just says "We'll be back soon". Been trying all afternoon.

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Salisbury, United Kingdom 6 months ago

Keeps saying "well this is awkward". No ticket search available. This is on both app and on computer browser on separate machine.

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Nancy

Newbury, United Kingdom 6 months ago

Can't book tickets. Keeps saying somethings off track. I've tried for 20 mins. Doesn't work.

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Dave Wheeler

Peterborough, United Kingdom 7 months ago

Unable to use the trainline website since about 4pm todau

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Dennis

Los Angeles, United States 7 months ago

Not showing tickets!

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City of Westminster, United Kingdom 7 months ago

App not working in showing trains

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London, United Kingdom 7 months ago

Cannot log in

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Camden, United Kingdom 8 months ago

App down, error message

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Brent

Stowmarket, United Kingdom 9 months ago

Trainline App not currently available do to "bug" .
This is the error message I'm getting.

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TW

Colchester, United Kingdom 9 months ago

The app is crashing everytime I open it. My phone has detected a bug but there are no updates available.

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Amelia

Stratford-upon-Avon, United Kingdom 9 months ago

It keeps popping up with the well this is awkward message despite the fact that trains are still running.

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Monica

Bath, United Kingdom 9 months ago

not working, travelling tomorrow, what do I do?

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Sarah

Shetland Islands, United Kingdom 9 months ago

Couldn't buy tickets all day - just get ' this is awkward ' message

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Cindy

Gillingham, United Kingdom 9 months ago

Training not letting me book tickets keeps saying there's a problem

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Enfield, United Kingdom 9 months ago

No able yo take payments

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GEMMA

Downham Market, United Kingdom 10 months ago

Ticket saying it will take 103hrs to download

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elle

Chilham, United Kingdom 10 months ago

wont let me buy ticket says something wrong on there end

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Fiona B

Huntingdon, United Kingdom 10 months ago

I couldn't get into the app or website to access my ticket, so lost it. Trainline gave me a £1.55 refund for one small portion of the journey that I was never able to take. Absolutely shocking.

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London, United Kingdom 10 months ago

Not letting me log in

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Indy

Devizes, United Kingdom 10 months ago

I can't go to your website

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June

Stockport, United Kingdom 11 months ago

App not responding for 2 hours

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Bromley, United Kingdom 11 months ago

None of the payment options are working.

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Iffat

Wokingham, United Kingdom 11 months ago

It is not accepting payments for tickets booked hence its impossible to book tickets.

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Joanna McDonough

Elgin, United Kingdom 11 months ago

Not taking payment

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Nick Collins

Islington, United Kingdom 11 months ago

Cannot download ticket

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Paul

Glasgow, United Kingdom 11 months ago

I am teying to book a ticket from the app and it keeps putting message up,
" well this is awkward" etc. Please try again.

GB Flag Icon

Cricklewood, United Kingdom 1 years ago

Can’t buy tickets for the last 4 days,tried 4 different payment methods.

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Phil allen

Newham, United Kingdom 1 years ago

Trying to buy a ticket via the app and the screen says a problem at your end. Please advise when your service will be resumed
Regards
Phil Allen

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Justyna

Poplar, United Kingdom 1 years ago

It doesn’t loan journey search

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Susan

Poole, United Kingdom 1 years ago

I'm unable to buy tickets for 11th December. No explanation as to why

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Magster

Salisbury, United Kingdom 1 years ago

All trains reported to be sold out

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Peter Richardson

Trowbridge, United Kingdom 1 years ago

Not getting any e-mail response for cancelled train refund.

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TY

Odcombe, United Kingdom 1 years ago

App not loading

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Alison Thomson

Bolton, United Kingdom 1 years ago

Trains cancelled - everytime access site to get refund it crashes

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Anne Williams

Prenton, United Kingdom 1 years ago

website unable to open on my browser

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Anon

Tower Hamlets, United Kingdom 1 years ago

Can't reset password, click on link and the page goes blank.

CH Flag Icon

Wollerau, Switzerland 1 years ago

no login, cannot reset passwords

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Cynthia.M

Blackburn, United Kingdom 1 years ago

Keeps saying something's wrong when trying to book ticket. My sister's got a fine because o this issue. It has been happening for months now :/

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Daventry, United Kingdom 1 years ago

Browser page not refreshing correctly from email link to reset password

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RS

Royston, United Kingdom 1 years ago

My Bookings page not loading (for over a week)

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R

Norwich, United Kingdom 1 years ago

Login and reset password pages not functioning

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Chloe

Ely, United Kingdom 1 years ago

Can't access my bookings page

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Bill Whatley

Stratford-upon-Avon, United Kingdom 1 years ago

SOME PAGES NOT WORKING

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JV

Liverpool, United Kingdom 1 years ago

My bookings not loading

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Jim Mr Deane

Gloucester, United Kingdom 1 years ago

cannot p[ay

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Richard Vann

Manchester, United Kingdom 1 years ago

App not working currently. Cannot search times or train availability or book tickets

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Newbury

Mallaig, United Kingdom 1 years ago

App down

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London, United Kingdom 1 years ago

Login not working
Password reset not working

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Henri

Madrid, Spain 1 years ago

Can´t sign in to app

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Isobel Finnie

Croy, United Kingdom 1 years ago

My ticket has not appeared in the app. I have the confirmation email, but it won't appear in 'mytickets'

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Nick Wallis

Swadlincote, United Kingdom 1 years ago

My booking page not showing up

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Darlington, United Kingdom 1 years ago

not able to book tickets - problem at their end

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Cwmbran, United Kingdom 1 years ago

not continuing at the payment page

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Karen Botting

Northolt, United Kingdom 1 years ago

Waiting for email with the tickets

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Bedworth, United Kingdom 1 years ago

Can’t buy tickets for future days

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Oadby, United Kingdom 1 years ago

Business Travel is down

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jack smith

Grimsby, United Kingdom 1 years ago

it is saying I am logged in with Facebook but asking me to still log in

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Lieve Matthys-Sutherland

Glasgow, United Kingdom 1 years ago

I have been blocked

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London, United Kingdom of Great Britain and Northern Ireland 1 years ago

Lost bookings

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Newcastle, United Kingdom of Great Britain and Northern Ireland 1 years ago

Cannot book ticket

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G evans

Newcastle, United Kingdom of Great Britain and Northern Ireland 1 years ago

Cannot book a ticket

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Sonia Ghaleb

Birmingham, United Kingdom of Great Britain and Northern Ireland 1 years ago

Not accepting payments. I have tried to pay by credit card four times and when I confirm payment on my banking app Trainline then says it hasn’t gone through. I then choose another payment method and it’s just whirring

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Heather

Reading, United Kingdom of Great Britain and Northern Ireland 1 years ago

Can't book online or app with various cards

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Marina Quick

Aberystwyth, United Kingdom of Great Britain and Northern Ireland 1 years ago

cannot get thr train line to work today, keeps coming up with message ....something has gone wrong

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Westhill, United Kingdom of Great Britain and Northern Ireland 1 years ago

Not allowing me to book tickets

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Croydon, United Kingdom of Great Britain and Northern Ireland 1 years ago

Apple Pay not working

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Fred

Sheffield, United Kingdom of Great Britain and Northern Ireland 1 years ago

Lost mothership every time I look for a ticket

Most common Trainline problems reported by users

36

Delays

24

Breakdown

16

cancellation refund

25

saying somethings wrong on ur end whne i go to pay

Trainline Outage Locations

Location

Reports

Last Reported

GB Flag Icon

Saltburn-by-the-Sea, England, GB

139

18 hours ago

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Neath, Wales, GB

6

3 months ago

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Newtownabbey, Northern Ireland, GB

4

8 months ago

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Shetland Islands, Scotland, GB

12

9 months ago

CH Flag Icon

Wollerau, Schwyz, CH

1

1 years ago

IT Flag Icon

Rho, Lombardy, IT

1

1 years ago

ES Flag Icon

Madrid, Madrid, ES

1

1 years ago

SG Flag Icon

Singapore, Central Singapore, SG

1

1 years ago

EE Flag Icon

Tallinn, Harjumaa, EE

1

1 years ago

FR Flag Icon

Roujan, Occitanie, FR

1

1 years ago

Are you experiencing issues with Trainline right now?

Is thetrainline.com not working for you? If you are having issues with Trainline, please use one of the options below to report a problem with the service

thetrainline.com website response status history

Date and Time

Response Time

Status Code

Jan 21, 2025 - 19:27

2.05 ms.

200

Jan 21, 2025 - 08:29

1.49 ms.

200

Jan 21, 2025 - 00:20

1.47 ms.

200

Jan 20, 2025 - 15:45

5.91 ms.

200

Jan 20, 2025 - 09:21

2.23 ms.

200

Jan 20, 2025 - 08:11

3.66 ms.

200

Jan 19, 2025 - 16:07

0.65 ms.

200

This table shows the thetrainline.com outage requests and response browser checks executed automatically by the sitedown.uk service. All data in the table is in the Europe/London time zone. If Trainline is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below

Tips if thetrainline.com is not working

  • Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

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Frequently Asked Questions

We have recently sent browser requests to Thetrainline.com and it's up and running with status code 200 (UP) and a response time of 2.05 ms. We recommend clearing your cache or restarting/updating your app.

If you are experiencing slow performance while using Thetrainline.com, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.