Is First Direct down - February, 2025?
First Direct is an online banking service provided by HSBC which offers customers a range of services such as checking account balance, transferring money, and making payments. Customers can access their accounts 24/7 through their online banking platform, giving them more control over their finances.
URL Checked:
https://www.firstdirect.com/
Last Down:
not recently
Response Time:
1.48 ms.
First Direct outages reported by users in the last 24 hours
Possible First Direct outages reported in the last 24 hours!
This chart shows the number of First Direct outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent First Direct User Reports
Check out the latest user reports on First Direct, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Feb 28, 2025 - 09:31A visitor from Stoke-on-Trent, United Kingdom has reported a problem with Account Balances
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Feb 28, 2025 - 08:30
A visitor from London, United Kingdom has reported a problem with Account Balances
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Feb 28, 2025 - 08:19
A visitor from Isle of Lewis, United Kingdom has reported a problem with Account Balances
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Feb 28, 2025 - 08:08
A visitor from London, United Kingdom has reported a problem with Account Balances
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Feb 28, 2025 - 07:59
A visitor from Southampton, United Kingdom has reported a problem with Account Balances
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Feb 28, 2025 - 07:22
A visitor from Harrogate, United Kingdom has reported a problem with Account Balances
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Feb 22, 2025 - 10:12
A visitor from High Wycombe, United Kingdom has reported a problem with Account Balances
Join First Direct Discussion
Suggestions? Issues? Outages?Please share your First Direct experience with other users around the globe.
Most common First Direct problems reported by users
Mobile Banking
Account Balances
First Direct Outage Locations
Location
Reports
Last Reported
Stoke-on-Trent, England, GB
60
14 hours ago
Isle of Lewis, Scotland, GB
5
15 hours ago
Fivemiletown, Northern Ireland, GB
2
16 days ago
Murcia, Murcia, ES
2
4 months ago
Holywell, Wales, GB
8
5 months ago
Los Angeles, California, US
1
10 months ago
Amsterdam, North Holland, NL
1
10 months ago
Din Daeng, Bangkok, TH
1
10 months ago
Are you experiencing issues with First Direct right now?
Is firstdirect.com not working for you? If you are having issues with First Direct, please use one of the options below to report a problem with the service
firstdirect.com website response status history
Date and Time
Response Time
Status Code
Feb 28, 2025 - 15:54
1.48 ms.
200
Feb 28, 2025 - 10:32
11.23 ms.
200
Feb 28, 2025 - 04:31
11.22 ms.
200
Feb 27, 2025 - 23:11
1.43 ms.
200
Feb 27, 2025 - 13:06
11.53 ms.
200
Feb 26, 2025 - 22:39
11.23 ms.
200
Feb 26, 2025 - 17:01
11.39 ms.
200
This table shows the firstdirect.com outage requests and response browser checks executed automatically by the sitedown.uk service. All data in the table is in the Europe/London time zone. If First Direct is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if firstdirect.com is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
David Letson
Stoke-on-Trent, United Kingdom • 14 hours agoWon’t let me make a transfer. Reports system has a technical problem
Isle of Lewis, United Kingdom • 15 hours ago
Can’t do internal transfers
James N
Southampton, United Kingdom • 15 hours agoSite problem preventing payments
A N IBBOTSON
High Wycombe, United Kingdom • 6 days agoApp says "Service unavailable".
Inverurie, United Kingdom • 14 days ago
App disappears leaving blank screen
Sw
Fivemiletown, United Kingdom • 16 days agoService unavailable
Fred H
Ealing, United Kingdom • 22 days agocant generate a security code . Message service not available.
Geoff Botting
Reading, United Kingdom • 3 months agoI'm getting an apology and Service Down message when attempting to generate a security code to log into my First Direct account
phil
Murcia, Spain • 4 months agoapp not working cannot get online
Steven Martin
Sutton on Sea, United Kingdom • 5 months agoCannot log in says Service Unavailable
Cardiff, United Kingdom • 8 months ago
Unable to check balances once logged on or send payments
Jo Davis
Saltburn-by-the-Sea, United Kingdom • 9 months agoService unavailable on online app
Mark
Tonypandy, United Kingdom • 9 months agoService unavailable message
JohnSeiche
Glasgow, United Kingdom • 9 months agoNo connection Imobile banking app
Daren
Bidford-on-Avon, United Kingdom • 9 months agoCard declined
Brian
Cleveleys, United Kingdom • 9 months agoError when trying to log in on my phone app
Adam
Bristol, United Kingdom • 9 months agoApp and website down.
Bristol, United Kingdom • 9 months ago
App appears to be down
Paul O
City of Westminster, United Kingdom • 9 months agoAyr in Scotland bad gateway 404
Les
Sandhurst, United Kingdom • 9 months agoFirst Direct online not working
Simon
Reading, United Kingdom • 9 months agoService not available!
George
Loughborough, United Kingdom • 9 months agoService unavailable notice on the mobile log in.
Lambeth, United Kingdom • 10 months ago
App is downn
steve
Amsterdam, The Netherlands • 10 months agoService unavailable. Try again later.
Ray
Din Daeng, Thailand • 10 months agoUnable to login to mobile banking - site not working
Mrs Collins
Fulham, United Kingdom • 10 months agoI cannot log on - tells me a new six digit pin is needed. Website says go to app - app not working
David
Lewisham, United Kingdom • 10 months agoUnacceptably long time being able to log in either using mobile or i=online. Been over 24 hours!
Zoey
Ealing, United Kingdom • 11 months agoIt's saying service is unavailable when I try to log in to my banking app
richard smith
Ipswich, United Kingdom • 1 years agoon line banking issues
Kingston upon Thames, United Kingdom • 1 years ago
I cannot set up anew payee and make a payment .. get a message saying 'It is us not you' ... going on for two days now.
anon
Llanfyllin, United Kingdom • 1 years agonot allowing transfers
Keith
London, United Kingdom • 1 years agoReports that session has expired and logs you out instantly after logging in successfully.
Derek Baskerville
Wrea Green, United Kingdom of Great Britain and Northern Ireland • 1 years agoJust waiting for a complete response but just get the constant circle going around.
CC
Grantham, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot connect6
RB
Sunderland, United Kingdom of Great Britain and Northern Ireland • 1 years agoDebit card purchases no working
Shaun
Northampton, United Kingdom of Great Britain and Northern Ireland • 1 years agoRefusing online payments
AUSTIN FRITH
Flint, United Kingdom of Great Britain and Northern Ireland • 1 years agounable to log in